Service Manager

Service Manager

The Service Manager at RWE Design Build leads and actively supports our Service Department, which includes service requests and labor. This role is both leadership-focused and hands-on, responsible for managing service operations while also performing skilled service and repair work as needed. Key responsibilities include:

• Service Management: Lead, supervise, and support service work in daily operations
• Manage schedules, job assignments, and resource allocation to ensure timely service delivery
• Update and improve service methods to increase efficiency, quality, and consistency
• Create and present regular service reports to senior management
• Customer & Client Relations: Develop service proposals, estimates, and service contracts for clients
• Maintain strong customer relationships and ensure high levels of satisfaction
• Respond promptly to service requests, issues, and complaints
• Identify customer needs and recommend appropriate solutions
• Hands-On Service Work: Perform general handyman and service work as needed, including minor carpentry, drywall, and painting; basic plumbing and electrical repairs; door, hardware, and fixture repairs; cage and kennel installation; troubleshooting and general maintenance tasks; maintaining a clean, organized, and hazard-free job site; assist technicians in the field on complex or time-sensitive jobs; ensure all work meets company quality standards and safety requirements
• Operational Oversight: Ensure service jobs are completed on time, within scope, and to client expectations; coordinate materials, tools, and equipment for service work; enforce safety procedures and company policies on all job sites

Requirements:

• Minimum of 2 years of experience in a similar role
• Solid knowledge of the commercial construction process
• Experience managing at least 2 employees
• Excellent communication skills
• Strong time management skills
• Must be authorized to work in the United States without current or future employer sponsorship

Benefits:

• Medical
• Dental
• Vision
• 401K w/ company match
• PTO
• Paid holidays

Recruiter/Agency Policy: RWE Design Build is not accepting submissions from outside recruiters or staffing agencies for this position. Any unsolicited resumes sent to RWE Design Build or its employees will be considered the property of RWE Design Build, and no placement fees will be paid.