General Manager (GM)

Job Description

Job Description

Job Summary: We are seeking a dedicated and dynamic Operation Manager to oversee the daily operations of our establishment. This role is essential in ensuring a seamless guest experience while managing staff and coordinating with various departments. The ideal candidate will possess strong leadership skills, a passion for hospitality, and a commitment to maintaining high standards of service.

Responsibilities:

• Supervise and train staff across departments, ensuring exceptional service delivery.
• Manage point-of-sale systems for efficient order processing and payment handling.
• Oversee inventory control, including ordering supplies and managing stock levels.
• Coordinate with kitchen management to ensure timely food preparation and service.
• Maintain cleanliness and organization of dining areas, bars, and operational spaces.
• Handle guest inquiries, complaints, and feedback in a professional manner.
• Implement safety practices to ensure compliance with health regulations.
• Assist in scheduling staff shifts to ensure adequate coverage during peak hours.
• Monitor performance metrics and develop strategies for continuous improvement.

Qualifications:

• Proficiency in point-of-sale systems or similar technology platforms.
• Strong knowledge of food handling practices and operational management principles.
• Experience in inventory control processes within a fast-paced environment.
• Background in hospitality management or related fields is preferred.
• Familiarity with bar operations and quick-service restaurant dynamics is a plus.
• Excellent communication and interpersonal skills to foster a positive team environment.
• Ability to multitask effectively while maintaining attention to detail.