Remote Genesys WFM & Reporting Consultant (ET Hours)
Concord USA
Saint Paul, MN
- Remote job
Concord is seeking a Genesys WFM & Reporting Analyst to support a client migration to Genesys Cloud CX. This remote role (US only) will drive workforce management configuration and create reporting essential for staffing and service levels. You will partner with operations leaders to translate staffing needs into WFM settings, validate data migration, and build dashboards and reports using Power BI, Power Automate, and Power Query. Prior contact center experience is a plus. #J-18808-Ljbffr Concord USA
Vacancy posted 2 days ago
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