Genesys WFM & Reporting Specialist (Remote ET)
Concord
New York, NY
- Remote job
Concord is seeking a Genesys WFM & Reporting Analyst to support a major transition of a Member Engagement contact center to Genesys Cloud CX. You will own workforce management configuration and the critical reporting that informs staffing, SLAs, and member experience. Ideal candidates bring hands-on Genesys WFM, strong reporting skills (Power BI, dashboards), and capability to audit data using Power Automate/Power Query. #J-18808-Ljbffr Concord
Vacancy posted 1 day ago
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