Community Manager

About The Role The Network Manager in PEI's membership team, designed to provide a career development pathway for high-performing team members and meaningful support to the ever-growing portfolios of the Heads of Networks. The role supports PEI members to participate in, use, contribute to, and rely on our Peer-to-Peer membership products – this person helps members discover relevant benefits and gain optimal value from network services, with a core focus on delivering high satisfaction and increasing retention and return rates. The successful candidate will develop close professional relationships with members across North America, onboarding them, building an understanding of their needs and objectives, and developing a personalized 90-day plan (to the member/customer it’s ‘Your First 90 Days’) that drives engagement and renewal rates in line with PEI's membership model and corporate goals. Responsibilities Member Engagement & Relationship Management Conduct introductory demos of the platform, highlighting key features and how to maximize membership ROI, and register members for upcoming relevant events for them Drive members to complete and update their profiles to unlock networking opportunities Conduct check-in calls; engage members to register for upcoming events and activities Help connect members to relevant peers within the community and ecosystem Provide members with support before, during and after major conferences, ensuring they are well-connected with the right people, agenda items, etc. Provide support to P2P Network Partners (service providers) to ensure their journey exceeds expectations Programming & Events Support the Head of Network / Network Director in executing the annual program of touchpoints, including: Conducting frequent research calls with members to ensure the program addresses their needs Developing and taking full ownership of online touchpoints in collaboration with production, sales, marketing and operations teams Identifying expert speakers (with guidance from events, editorial and content leads), inviting them to take part, briefing them and arranging prep calls Project managing assigned in-person meetings in your region end-to-end Provide support in the lead-up to and on the ground at events, both virtual and in-person, from small to large scale - including setting up Zoom meetings, managing registrations and ensuring each member meeting is run successfully Support Heads of Network to execute their event strategies by targeting specific members before and during events Manage and track and issue all CPE credit certificates for CFO Networks virtual and smaller Network events Recruit speakers for virtual and in-person sessions Share ideas for content programming Project manage ‘member only’ touchpoints at flagship Forums to include gathering RSVPs, member area setup arrangements, liaising with marketing for photography, video, etc. Data, Feedback & Operations Use analytics tools to understand member benefit usage and identify engaged vs. non-engaged members Gather and collate weekly feedback on the value of membership and how member experiences (events, panels, webinars, content) can be improved Maintain accurate CRM records and platform profiles Manage small-to-medium scope projects involving process improvements, including transitions to new platforms (e.g., Marketo, Zoom, OBX, etc.) Create processes and workflows to help the Networks team scale operations; produce flow visualizations and work through processes with relevant teams (e.g., marketing, event ops, sponsorship) Cross-functional Collaboration Work closely with colleagues in member acquisition, marketing, central data office, memberships, event operations, sales, sponsorship and product development Provide support to other Network Directors (GP/LP) based in NYC as needed About You Person Specification Essential Experience & Skills A minimum of 2 years' experience in customer success, account management, community management, membership management, or conference/event production — ideally involving in-person professional or executive-level events Strong organizational skills with the ability to manage multiple priorities simultaneously and strong ability to focus heads-down and execute Previous experience with CRM and analytical tools such as Tableau, Microsoft Dynamics 365 or Salesforce; proficiency in Microsoft Office is essential Desirable Experience Experience within a network, membership, community or relationship-driven business model A broad understanding of private markets (private equity, real estate, infrastructure, debt, venture capital); an interest in financial markets is required Personal Attributes Highly people-oriented, outgoing and socially confident - comfortable acting as the public face of a professional network in live, in-person environments Strong collaborator; team-centric with excellent relationship-building skills Comfortable and credible when networking; keen to bring people together and make connections Proactive, self-directed and able to take ownership of outcomes through to completion At ease with new technology and able to champion change and best practice Excellent verbal and written communication skills; has natural curiosity and ‘always learning’ mindset High level of confidence engaging face-to-face with senior professionals Curious and innovative; passionate about professional development and eager to learn about alternative investments and private markets Cares about data, metrics and feedback Ambitious and career-driven PEI Group is an equal opportunity employer. We value diverse talent and welcome applications from everyone regardless of background. If you require any reasonable adjustments during the recruitment process, please inform us at the initial stages and we will accommodate this. We supports flexible working arrangements and welcomes career returners. #J-18808-Ljbffr PEI Group