Service Lead

Service Lead

Blue Earth - MN 56013

Overview

Salary Range $21.00 - $28.00 Hourly

Description

Service Lead

Why Join Us?

At Bauer Built, we've been rooted in the Midwest for generations, providing a level of service to our customers that is the best, then striving to make it better. Our 80+ years of success is built on a foundation of hard work, integrity, and a dedication to doing what's right.

When you join our team, you're not just an employee; you are a part of a close-knit group that values your contributions and supports your growth. If you're looking for a place where your skills make a difference and you can build a rewarding career, Bauer Built offers the opportunity to grow alongside a company that's built to last.

What You'll Do:

• Schedule and prioritize work assignments for tire technicians while managing overall shop and road service workflow.
• Provide exceptional customer service by addressing customer inquiries, concerns, and complaints in a timely and professional manner.
• Ensure all service work is completed safely, efficiently, and according to company and industry standards.
• Provide training, direction, and hands-on support to technicians as needed.
• Reinforce Bauer Built's commitment to safety by ensuring compliance with safety regulations and maintaining clean, organized work areas.
• Communicate repair updates and estimated completion timelines to customers.
• Perform service work in the shop or through road service calls when needed.
• Participate in limited after-hours service call rotations, typically as a secondary technician.
• Assist with onboarding and training of new service technicians, ensuring required documentation and training requirements are completed.
• Perform other related duties as assigned.

What You Bring:

• Strong mechanical aptitude.
• Ability to lead, mentor, and develop technicians.
• Excellent communication and teamwork skills.
• Strong computer skills and working knowledge of tire or service management systems.
• Strong customer focus and service leadership.
• Teamwork and collaboration skills.
• Product and service knowledge.
• Relationship-building ability with team members and customers.
• Strong time management and organizational skills.

What We Offer:

• Competitive salary.
• 401K Plan (100% company match up to 7%)
• Comprehensive health, prescription, dental, and vision insurance after 60 days.
• Weekly Pay
• Paid Holidays, eligible Day 1
• Short-term Disability
• Professional development and learning opportunities.

Bauer Built Inc.