Debit Card Dispute Resolution Specialist

Debit Card Dispute Resolution Specialist

Job#:

Job Description:

Debit Card Dispute Resolution Specialist

Location: Pensacola, Florida (Hybrid)

Role Overview

This role involves reviewing, processing, and resolving Debit Card dispute claims. The specialist will research and process chargebacks, arbitration, or compliance cases with other financial institutions through Visa/Mastercard. The position requires responding to escalated member inquiries and resolving disputes directly with merchants while remaining informed of threats to account security and loss prevention risks.

Key Responsibilities

• Review, process, and resolve routine Debit Card dispute cases by applying Federal/Visa/Regional network regulations and internal policies.
• Research adjustments and complete documentation to construct cases filed against other financial institutions.
• Request information and documentation to clarify details and resolve dispute cases within mandated time frames.
• Make decisions and recommendations within authorized monetary limits.
• Document, track, and monitor arbitration and compliance in routine cases to prevent financial loss.
• Execute general ledger entries for each case for project balances.
• Identify transactions where chargebacks can be applied and resolve provisional credit adjustments.
• Review dispute cases and research account history to credit back invalid charges or chargeback financial institutions.
• Initiate and respond to communication with members, vendors, and other financial institutions.
• Provide guidance and assist in training new specialists.

Required Qualifications

Experience: Familiarity with PIN-based dispute or signature-based chargeback regulations, processes, and systems. Exposure to accounting, research, or auditing techniques within a financial institution. Experience in financial transaction processing and working in a high-volume, fast-paced environment is necessary. The candidate must have experience assimilating information, analyzing facts, and developing logical conclusions.

Skills: A working knowledge of compliance and regulations related to debit card disputes is required. The role demands the ability to handle multiple tasks simultaneously with accuracy, navigate multiple PC applications, and adapt to new technologies. Effective member service skills, organizational and time management skills, and the ability to interact tactfully in difficult situations are needed. Basic database, presentation software, research, and analytical skills are also required.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at (email protected) or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.