Technology Support Tech - CE IT

NC State University Campus Enterprises Technology Support

Campus Enterprises Mission: Campus Enterprises is NC State University's division of retail and hospitality organizations — NC State Dining, NC State Stores, Lonnie Poole Golf Course, NC State Student Centers (Witherspoon and Talley), and the One Card Office. Each department is dedicated to providing service excellence, value, and enrichment of the student experience in support of academic success.

Purpose: Provide vital support to Campus Enterprises and NC State Dining, providing help with technology needs.

Compensation: Students will start at a Tier 3 at $13 per hour. Eligible students will receive longevity raises based on years of service within Campus Enterprises. Work schedule: Hours will vary. Flexible work schedule Federal Work-Study Eligible

Essential functions and responsibilities include, but are not limited to:

• Perform checks to ensure that devices are functioning (run updates via software center and command center)
• Redeploy or upgrade computers using standard methods
• Set up, troubleshoot, and manage tablets, laptops, and phones
• Record inventory as needed in Snipe-IT
• Help with Dining equipment inventory (AIM)
• Work within ServiceNow for ticketing and tracking
• Typical Tier 1 support

Preferred skills:

• Working knowledge of Windows 11 and familiarity with Mac OS X/iOS
• Basic PC hardware knowledge and understanding
• Ability to communicate and document clearly
• Ability to move computers, install cables, and move lightweight furniture
• Driver's License and ability to drive a state vehicle (background check required)

Learn, grow, and earn more:

• Gain experience, grow your skills, and get promoted
• Earn annual raises
• Connect with other students beyond the classroom
• Stand out to future employers
• Build strong relationships with supervisors who can serve as references

Campus Enterprises at NC State University hiring standards

NC State University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.

For individuals with disabilities requiring disability-related accommodations in the application and interview process, please call View phone number on click.appcast.io.