Technology Support Lead

As a Technology Support Lead at JPMorgan Chase within the Commercial and Investment Bank team, you will serve as a senior technical authority responsible for ensuring the stability, performance, and continuous improvement of critical technology platforms that support global banking and markets operations. You will bring deep technical expertise and a solutions-driven mindset to complex support challenges, directly enabling the firm's ability to serve clients and execute at scale. This is a unique opportunity to lead at the intersection of technology and financial services — where your contributions have real, measurable impact on the business every day.Job responsibilitiesLead the resolution of complex, high-priority technology incidents, serving as the primary escalation point and ensuring timely communication to stakeholders throughout the incident lifecycleDrive root cause analysis and problem management processes, translating findings into permanent fixes and preventative measures that reduce recurring issuesPartner with software engineering, infrastructure, and business teams to ensure supportability is embedded into new technology deployments and platform changesDevelop and maintain runbooks, operational procedures, and knowledge base documentation to improve team efficiency and consistency of service deliveryMonitor system health, performance, and capacity across supported platforms, proactively identifying and addressing risks before they impact operationsLead and mentor a team of technology support engineers, providing technical guidance, coaching, and career development supportCollaborate with product and engineering teams to advocate for operational improvements, automation opportunities, and tooling enhancements that reduce toilDefine and track key support metrics, including mean time to resolution and incident trends, using data to drive continuous service improvementEngage directly with business stakeholders and technology partners to communicate service status, risk posture, and improvement initiativesRequired qualifications, capabilities, and skillsFormal training or certification on technology support concepts and 5+ years applied experienceDemonstrated experience leading technology support or operations functions within a large-scale, complex enterprise environmentStrong proficiency in diagnosing and resolving issues across infrastructure, application, and network layers in a production settingExperience with incident management frameworks and IT service management practices, including ticketing and escalation workflowsProficiency in scripting or automation (e.g., Python, PowerShell, or Bash) to streamline operational tasks and reduce manual effortHands-on experience with monitoring and observability tools for proactive system health management and alertingProven ability to lead technical teams and drive cross-functional collaboration to resolve complex issues under pressureStrong communication skills with the ability to translate technical concepts clearly for both technical and non-technical audiencesPreferred qualifications, capabilities, and skillsExperience supporting trading, markets, or banking technology platforms within a financial services environmentFamiliarity with cloud platforms and containerized environments (e.g., AWS, Azure, Kubernetes) in a support or operations capacityKnowledge of change management and release management processes within regulated enterprise environmentsExperience implementing automation and self-healing capabilities to improve platform resilience and reduce operational overheadRelevant industry certifications such as ITIL, AWS, or equivalent technology support credentials JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/VeteransJ.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Full timePosting Date: 2026-08-05