Service Specialist

Utica, NY

Full time

R260221

Position summary: A ssists in all aspects of Service Deptartment operations including unit inventory procedures, pre-delivery inspection (PDI) and delivery orientation. Position may also assist customers requiring service or warranty repairs for their boat, motor, trailer or ATV/UTV and at times assist with the sale of parts and accessories.

Position responsibilities:

1. Support a strong commitment to world class customer service to ensure a pleasant and productive shopping experience for all customers.

2. Greet all new unit delivery, service, warranty and parts customers in a friendly, prompt and efficient manner.

3. Answering of service, warranty and parts questions over the phone and in person.

4. Assist Receiving Dept. with the unloading, inspection and VIN verification of new units being delivered to the dealership by the manufacturer.

5. Once printed, affix bar code labels to units received and update lot location in IDS.

6. Maintain unit inventory status communication in IDS. Assist with physical inventories.

7. Print daily unit delivery schedule to prepare for upcoming orientations.

8. Conduct final PDI and inspect detailing of all units scheduled to deliver. Report any issues with unit condition to Service Manager and provide VIN verification to the BA.

9. Confirm correct rigging and accessory mounting instructions against the work order.

10. Prepare Owner’s Delivery Packet and delivery documents in advance of time for pick-up.

11. Explain unit and accessory operation, break in and maintenance procedures to customer.

12. Assist service customers with documentation of concerns on the TMBC Repair Order.

13. Assist Service Manager with the creation of related IDS work order.

14. Assist Service Manager with keeping customers informed of estimates for needed repairs and progress toward their completion.

15. In the absence of the Service Manager, assist Marine GSM and senior management with the scheduling of work to be performed in the department.

16. Remain up-to-date on product warranty policies and procedures.

17. Assist with warranty repair authorization and related IDS work order creation.

18. Assist with the receiving and sale of parts within the IDS dealer management system.

19. Assist with accepting parts and work order payments, compiling daily batch report and till reconciliation.

20. Assist Management and BA to ensure no unit is released until payment is received in full.

21. Maintain a clean and professional work area.

22. Follow all Company Policies and Procedures.

23. Perform other duties, assignments and responsibilities as needed.

Education and/or Experience

High School education or equivalent experience

Mathematical Skills / Reasoning Ability

Ability to complete simple math calculations

Communication Skills

Ability to communicate in a friendly and professional manner with customers, vendors and fellow associates

Physical requirements

Able to lift up to 50 pounds

Able to work in and out of doors / in non-air conditioned environment

Able to stand for extended periods

Other Knowledge, Skills and Abilities

Ability to establish and maintain effective working relationships with customers, management and co-workers

Ability to perform various functions within Dealership Management data entry system

Starting Pay Rate: $20.10 - $23.65

Full Time Benefits Summary:

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

• Medical

• Dental

• Vision

• Health Savings Account

• Flexible Spending Account

• Voluntary benefits

• 401k Retirement Savings

• Paid holidays

• Paid vacation

• Paid sick time

• Bass Pro Cares Fund

• And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.

If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at View email address on click.appcast.io.

Bass Pro Shops

About Bass Pro Shops

Bass Pro Shops ( is North America’s premier outdoor and conservation company. Founded in 1972 when avid young angler Johnny Morris began selling tackle out of his father’s liquor store in Springfield, Missouri, today the company provides customers with unmatched offerings spanning premier destination retail, outdoor equipment manufacturing, world-class resort destinations and more. In 2017 Bass Pro Shops joined forces with Cabela’s ( to create a “best-of-the-best” experience with superior products, dynamic locations and outstanding customer service. Bass Pro Shops also operates White River Marine Group ( , offering an unsurpassed collection of industry-leading boat brands, and Big Cedar Lodge ( , America’s Premier Wilderness Resort. Under the visionary conservation leadership of Johnny Morris, Bass Pro Shops is a national leader in protecting habitat and introducing families to the outdoors and has been named by Forbes as “one of America’s Best Employers.”