Customer Experience Associate

Job Description

This posting is for external applicants to express their interest in future job openings.

As a Cashier, your enthusiasm for helping customers will provide a friendly and efficient checkout experience. You'll help customers feel welcomed and become a multitasking superstar - starting conversations, making connections, and efficiently serving each customer will be your expertise.

We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You'll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.

What can you expect as a Customer Experience Associate - Cashier at the Exchange?

* Greet every customer with eye contact and smile in your authentic way

* Acknowledge every waiting customer as soon as they arrive to your lane to let them know you'll be right with them

* Complete transactions accurately and efficiently while engaging customers in appropriate conversation

* Help customers by following the proper procedure for bagging merchandise and moving large or heavy items

We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!

Job Qualifications

* Able to learn and adapt to current technology needs

* Able to think quickly on the spot to answer customer questions

Additional Qualifications/Requirements:

* Willing to cross-train and work in other areas of the store, as needed

* Must possess a welcoming and helpful attitude toward customers and other team members

* Cash handling experience preferred

* Excellent communication skills

* Basic computer skills

* Retail experience preferred

We offer the following benefits for this position:

* Paid Vacation & Sick Leave

* Medical & Dental insurance

* Basic Associate Life, Personal Accident & Long-Term Care Insurance

* Flexible Spending Accounts

* 401K

* 7.5% shift differential for 2nd Shift

* 10% shift differential for 3rd Shift

* Holiday Premium Pay (double pay) for working on holidays or get the day off with pay

* Mass Transportation Reimbursement

* Associate Transfer Program (ATP)

* Paid Military Leave

* FMLA & Administrative Leave

* Paid Parental Leave

* Employee Assistance Program (EAP)

* Some of the benefits listed above are subject to specific shifts and approvals per internal policies. Please contact HR for details.

Job Qualifications

Completion of High School or the equivalent.

Our Focus

We are seeking associates who have a passion for delivering an extraordinary customer experience and a passion for serving those who serve, our Soldiers, Airmen and their families.

Who We Are

The Army & Air Force Exchange Service, also known as "the Exchange," is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.