Senior Operations Manager

Job Description

BGIS is looking for a Senior Operations Manager to join the team in Birmingham, AL and surrounding areas.

BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes, and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses.

Purpose Statement: Responsible for the implementation of policies and procedures to ensure that quality standards, GCET programs, Key Performance Indicators and audits are met during operation of critical accounts.

RESPONSIBILITIES

Team Management

• Establish, communicate, and meet performance standards.
• Interview, orient, and train new facility team members.
• Review and document individual performance.
• Deliver regular individual performance feedback.
• Maintain ongoing facility training and certification programs.
• Support individual professional development and career planning.
• Provide the requirements for program managers per particular site and participate in selection and hiring of facility engineers.
• Accept responsibility for program managers assigned, continuous quality improvement, and cost management.
• Recognize the responsibility as an agent of BGIS and act accordingly at all times.

Project Development

• Define and deploy quality assurance strategies.
• Oversee daily activities and deliverables for the GCET program manager, and report status to the Operations Director.
• Responsible for the successful and timely completion of assigned projects by utilizing appropriate resources effectively and balancing the customer requirements with the agreed upon strategies of the company.
• Write operating procedures as required for new and existing accounts as qualified.
• Transition new awarded accounts as assigned.
• Consultative selling or up selling of current client programs.
• Meet project deadlines and manage assigned program managers tactically.

Customer Service

• Manage and implement the project schedule.
• Establish and gain customer and internal team's agreement on deliverables and delivery date.
• Provide ongoing updates to internal team and customers regarding project status and progress.
• Responsible for the definition of customer project requirements.

Communicate

• Communicate with other BGIS Departments to ensure agreements are successfully managed, opportunities are maximized, and customers are satisfied.
• Collaborate with other BGIS National Critical Environments Teams for cross utilization and use of best practices and idea sharing.
• Prioritize, coordinate, and deliver special projects as assigned.

Quality Assurance

• Regulate Critical Environment facility management services to prevent business impact and equipment downtime.
• Establish objectives and processes required to maintain critical infrastructure at optimum performance.
• Monitor, evaluate, and ensure that the check and balance program meets and exceeds deliverables.
• Ensure excellence in delivery against Quality Assurance department goals and objectives.
• Establish and maintain policy for documentation of all Quality Assurance processes.
• Manage and respond to Quality Assurance issues with related groups such as Operations, National Critical Environments Team, Center of Excellence, and Information Technology as approved.
• Develop, implement and manage Quality Assurance metrics for performance improvement related to client and company contracts.

*Other duties as assigned.

REQUIRED EDUCATION, KNOWLEDGE, and ABILITIES

• Must have demonstrated proficiency for all the responsibilities of an Operations Manager.
• Bachelor's Degree in Business Management, Facilities Management, Mechanical Engineering, or equivalent work experience required.
• Twelve (12) years of experience in data center and/or facility management experience required.
• Knowledge of Data Center Operations and System configurations required.
• Intermediate knowledge of Microsoft Office Suite - Word, Excel, Outlook and Visio required; working knowledge of SharePoint preferred.
• Excellent written and verbal communication skills required.
• Strong team building and training skills required.
• Provide personal transportation for meetings and job visits away from the office; reimbursed.
• Ability and willingness to travel up to 50%.
• Ability and willingness to work weekends, holidays, overtime as required, and be "on call" on a 24 x 7 basis for emergency situations.

Physical Demands and Work Environment

• Provide personal transportation for meetings and job visits away from the office; reimbursed.
• Ability and willingness to travel up to 50%.
• Ability and willingness to work weekends, holidays, overtime as required, and be "on call" on a 24 x 7 basis for emergency situations.

Visit us online at for more information.


Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement.

The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training.

BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who the source of our strength has always been. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence.


This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.

Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind.

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