Medical Support Assistant (Advanced)

Medical Support Assistant

Major Duties included but not limited to:

Must be able to interpret and communicate requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities and assist in training other MSA levels as follows:

• Schedule appointments with Non-VA Care providers and monitor the Electronic Waiting List accurately in a timely manner as well as the Veteran's Choice List. All appointments will be made with the patients' input, either in person or by phone. This may require a high level of coordination.
• Notifies his/her supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic timeframes.
• Daily review of active/pending consults, Electronic Wait List (EWL), Veteran Choice List (VCL) and previous appointments for disposition.

The Advanced MSA for the Care in the Community (CITC) team fully participates in team meetings where patient care planning and management occur in addition to VANTS and Live meetings with contract vendors for coordination of Contracted Non-VA Care. The Care in the Community (CITC) Team also manages the flow of information between VA, Contract vendor and Non-VA providers under the Veteran Access Choice and Accountability Act of 2014 (VACAA) in addition to the following:

• Retrieves the Veteran Choice Program list and scrubs for eligibility requirements.
• Uploads identified clinical documentation to the Third-Party Administrator (TPA) communication portal to initiate outside care.
• Mail out the Veterans Choice Program qualification letters and appointment reminder notifications to Veterans.
• Communicate daily with the Third-Party Administrator in regards to the Veteran's scheduling, eligibility and follow up.
• Retrieves clinical documentation in regard to the Veteran's episode of care form and scans it as a part of the Veterans permanent record in CPRS.
• Works in a collaborated effort with the RN's and administrators to facilitate a seamless process.

Thorough knowledge of non-VA care Coordination regulation and procedures.

• (a) Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
• (b) Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
• (c) Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
• (d) Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g., medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
• (e) Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
• (f) Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers.
• Responsible for other duties as assigned.

Work Schedule: M-F, 8am - 4:30pm

Telework: AD-HOC ONLY

Virtual: This is not a virtual position.

Functional Statement #: 260324F

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized