Escrow Operations Manager

Who We Are Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit What We Do Responsible for ensuring the effective day-to-day delivery of a defined Escrow operation. Serve as the subject-matter expert, providing guidance and oversight on operational processes, and driving continuous improvement to meet quality, compliance, and efficiency standards. While accountable for outcomes, the role does not directly manage staff. HOW YOU’LL CONTRIBUTE Manage and oversee daily functional activities to ensure accurate, timely, and compliant delivery. Act as the first point of escalation for operational issues, troubleshooting and resolving problems. Maintain up-to-date functional documentation, workflows, and standard operating procedures. Ensure compliance with internal policies, industry regulations, and quality standards. Monitor functional KPIs and prepare reports for leadership on performance and risk. Lead small to medium process improvement initiatives, including automation or workflow redesign. Partner with colleagues in related functions to ensure smooth end-to-end operational delivery. Provide subject-matter expertise to stakeholders and support audits or compliance reviews. WHAT YOU’LL BRING Required Education, Experience, Certification/Licensure Bachelor’s degree or equivalent combination of education and experience May require advanced degree 5+ years of directly related experience Professional certificates may be required for the role Knowledge, SKILLS, and Abilities (KSAs) Excellent written and verbal communication skills Excellent interpersonal, relationship-building and teamwork skills Self-motivated; self-starter Ability to manage multiple tasks, respond quickly to emergent problems, and focus both on long-range projects and immediate tasks Proficient in Microsoft Word, Excel and PowerPoint Pay Range: $92,700.00 - $123,600.00 Annually This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. ** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. ** First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act). First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements. What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan. Our people are the foundation of First American’s success and that is the reason we put them first. This philosophy has cultivated a culture of happy employees who are highly engaged, passionate about their work and leave each day feeling they have made a difference. By submitting this application, you may convey certain personal information to First American. This information is collected for the sole purpose of determining your qualification for the position you are applying. California residents may learn more by viewing our Privacy Policy. County of Los Angeles Fair Chance Ordinance E-Verify Participation Poster Haven't found your perfect job? Join our Talent Community to submit your resume. Create and receive job alerts for future job opportunities.