IT Support Specialist

IT Support SpecialistWe're seeking driven, curious people who bring energy to what they do and see challenges as opportunities to learn and improve. Our team of co-owners values enthusiasm, creativity, and a growth mindset, and we're committed to putting those qualities to work on solutions that matter. If you're ready to grow and make an impact, we'd love to be on your team.We are seeking an energetic, customer-focused IT Support Specialist to join our team. You'll work alongside our IT Support and IT Infrastructure teams to provide end-user technical support and troubleshooting for on-site and remote employees.In this role you'll serve as a key point of contact for diagnosing and resolving technical issues, supporting workstation deployments, maintaining IT assets, and providing a high level of customer service.You will work with Microsoft 365 technologies, Active Directory, Microsoft Entra, SaaS applications, and a variety of hardware and software tools.This is an on-site role with a Monday – Friday schedule reporting to our Deer Park, TX office.Success in this role means providing responsive, customer-focused support; resolving common technical issues efficiently; keeping equipment and support records accurate; protecting AWC systems and data; and creating a dependable employee technology experience through clear communication, sound judgment, and consistent follow-through.How you'll make an impact:Deliver Responsive End-User SupportProvide first-level support for account access, password resets, email, and basic networking issuesDiagnose and resolve technical problems involving computer hardware, peripherals, and softwareSupport employees onsite and remotely with a customer-first mindsetEscalate complex issues to higher levels of support when appropriateDeploy and Support AWC TechnologyDeploy, configure, and support Windows and macOS operating systems and applications across desktop and mobile platformsAssist with onboarding and offboarding activities, including workstation setup and account provisioningMaintain asset inventory and ensure equipment is accurately tracked throughout its lifecycleMaintain Strong Support DocumentationDocument support issues, resolutions, and best practices in FreshServiceMaintain clear and accurate ticket records that support knowledge sharing, handoffs, and continuous improvementProtect Systems and DataFollow IT security, privacy, and compliance policies to safeguard AWC systems and dataSkills you'll need:Associate's degree in Information Technology, Computer Science, or a related field, or 1+ year of equivalent helpdesk experienceProficiency in computer hardware diagnostics and PC repairFamiliarity with Microsoft 365, Active Directory, and basic networking conceptsExcellent verbal and written communication skills with a customer-first mindsetAbility to prioritize and manage multiple tasks in a fast-paced environmentHere's what will set you apart:CompTIA A+ or a similar IT certificationExperience with ticketing systems such as FreshService, Zendesk, or ServiceNowFamiliarity with remote support tools such as TeamViewer, AnyDesk, or Remote Desktop Protocol (RDP)The Rewards:Employee Stock Ownership Plan (ESOP)401(K) MatchCompetitive PayMedical, Dental and Vision Insurance PackageEmployer Paid Life InsurancePaid Time Off and Holiday PayCareer Development OpportunitiesAbout AWCAs employee co-owners, we're driven to do more than complete tasks; we build fulfilling careers by challenging assumptions and continually raising the bar. We embrace creative, innovative approaches to deepen our expertise and deliver real value to our customers.We partner strategically with many of the world's most recognized technology brands to help engineering, reliability, and maintenance teams solve complex problems. As experts in our partners' technologies, we're equipped to properly size, select, configure, and support the right solutions. Our goal is simple: combine caring, knowledgeable people with innovative technologies to help our customers succeed.How We Win TogetherWe are committed to solving customer problems and welcome team members that want to be the trusted resource to those looking for a partner who out-knows, out-cares, and out-serves everyone else. Every day, we strive to deliver on our mission to empower people to make the greatest positive impact for the communities and families we serve together. Our Winning Together culture starts with a shared commitment to building an environment of inclusiveness, trust, and mutual respect. We know that when people like you are safe to pursue your passions, to learn, to serve, and to share in the rewards from our combined efforts, then we are winning together.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.