Tier 3 Operations Engineer -Springfield, VA

Tier 3 Operations Engineer -Springfield, VA 25 days ago Requisition ID: 1115 Salary Range: $80,000.00 To $100,000.00 Annually Altech Solutions is hiring three Tier 3 Operations Engineers for 24x7x365 shift coverage on the TSA DISCOVER II program — supporting the STIP platform that connects approximately 15,000 transportation security equipment units across 440 federalized airports. You will be on the front line of a Severity-1 SLA structure tied directly to the program\'s 98.9% Availability KPP. Shifts include nights, weekends, and holidays on a structured rotation. Compensation - Targeted range: $80,000–$100,000 base depending on experience and shift assignment, plus shift differential for nights/weekends. Three positions available. Position is contingent on contract award; proposal-phase consulting engagement available for the most senior incumbent candidate. Location: Springfield, VA (TSA HQ) — hybrid; with periodic on-site at DHS DC1 (Mississippi) / DC15 (Virginia) as required Employment Type: Full-time, contingent on contract award (anticipated September 2026); short-term proposal/consulting engagement also available Position is contingent on contract award; proposal-phase consulting engagement available at hourly rate for selected candidates pre-award. Citizenship: U.S. Citizenship and ability to obtain Public Trust with SSI access. Security Clearance : Must have the ability to obtain Public Trust with SSI access Responsibilities Provide Tier 3 incident response, triage, and resolution across STIP applications and infrastructure during your shift window. Execute the daily operational verification checklist; monitor overnight batch processes and automated data transfers. Engage Sev-1 incidents within SLA (≤8 hours including non-business hours), coordinate with on-call DBA, Network Engineer, and OEM contacts as needed. Document all incidents in ServiceNow (or equivalent ITSM) with full RCA contributions for incident review. Run data correction scripts under change control; coordinate emergency releases with the O&M Lead. Hand off cleanly across shifts; maintain an accurate operational log. Required Qualifications Minimum 4 years of IT operations / Tier 3 support experience. Willingness and availability to work rotating shifts including nights, weekends, and holidays. Hands-on experience with at least one enterprise ITSM tool (ServiceNow, Remedy, Jira Service Management, or equivalent). Familiarity with batch process monitoring and automated data transfer monitoring. U.S. Citizenship and ability to obtain Public Trust with SSI access. Strongly Preferred Direct STIP, DISCOVER I, or STEMM Tier 3 experience — even one shift-experienced incumbent on our team materially changes the staffing narrative we present to TSA. Prior role with ASRC Federal supporting TSA STIP O&M. #J-18808-Ljbffr ALTECH SOLUTIONS, LLC