Account Coordinator, Infusion

Job Description

Job Description

Account Coordinator - HemaSource

Are you highly organized, customer-focused, and ready to make an impact in the healthcare supply chain industry? HemaSource is seeking a proactive and detail-oriented Account Coordinator to join our growing team. This role plays a key part in supporting client accounts within the infusion market-ensuring a seamless, responsive, and reliable customer experience.

As an Account Coordinator, you'll partner closely with our Sales team and internal departments to support customer accounts and drive satisfaction throughout the client lifecycle. From onboarding new customers to managing day-to-day support needs, your ability to stay organized, communicate effectively, and anticipate customer needs will be essential to success.

• Serve as a primary contact for assigned accounts, providing timely and professional support

• Deliver basic and advanced user training on our online ordering system

• Develop training materials, FAQs, and documentation to support inventory management and ordering process

• Onboard new customers, including ERP setup, license collection, pricing configuration, and staged order creation

• Create and maintain customized catalogs, item classifications, and pricing quotes

• Monitor and track shipments and backorders while proactively communication updates to customers

• Partner with Sales, Purchasing, Product Lifecycle, and Quality teams regarding communications and product updates

• Document key customer interactions, escalations, and opportunities within the CRM system

• Provide administrative sales support and cross-functional initiatives, including trade shows or customer outreach efforts

• Bachelor's degree or 5+ years of relevant experience

• Excellent communication, organizational, and customer service skills

• Strong proficiency in Microsoft Word, Excel, and PowerPoint; experience with ERP, WMS, or CRM systems is a plus

• Ability to lift up to 15 lbs. and travel up to 20% as needed

• Medical, Dental, and Vision Insurance

• Company-paid Life Insurance

• 401(k) with Company Match

• Paid Time Off and Paid Holidays

• Flexible Spending Account (FSA) and/or Health Savings Account (HSA)

• Short-Term and Long-Term Disability Coverage

• Opportunities for Professional Growth and Development

At HemaSource, we're transforming the healthcare supply chain by delivering efficiency, reliability, and innovation to infusion providers and healthcare organizations across the country. Join a collaborative, mission-driven team where your contributions help support patients and healthcare professionals every day. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth.

Apply today and help us make healthcare better-one customer at a time

Who We Are:

HemaSource is an innovative logistics solution partner that combines best-in-class analytics and high-quality medical product supply to specialty ambulatory clinics. Our mission is to drive customer operational efficiencies and related cost savings in high volume ambulatory care clinics. HemaSource's patented data analytics software tool and our superior customer service have enabled us to become the preferred disposables provider to the plasma collection market.