Retail Manager

Job Description

Job Description

Are you a passionate leader who thrives on building successful teams and wants to be part of an organization that cares about your continued development?
If you answered “YES,” keep reading!

If you share our passion for consistently exceeding guest expectations, enjoy an environment that rewards great performance, and want to become an integral part of a top-performing team in the European Wax Center family, then we are looking for you!

At European Wax Center Arroyo Grande, we are looking to expand our leadership with a superstar who is friendly, well-spoken, detail-oriented, and conscientious, that will maintain and expand on performance expectations. 

A successful leader within our company believes that great leaders work for their people. We take pride in caring about each other and provide every manager with the tools to succeed. The Designated Manager drives the sales strategy by hiring, training, and coaching the team daily to deliver an exceptional experience to every guest.

Benefits & Perks:

• Hourly rate + monthly bonus incentives rewarding you for your hard work
• Personalized paid training
• Personal and professional development, including individualized coaching
• Paid time off
• Simple IRA Retirement Plan with Company Matching
• Complimentary services & product discounts
• Referral programs
• Long-term employment growth opportunities

Responsibilities:

• Hire, train, and supervise Guest Service Associates and Wax Specialists in customer service, sales, and quality of service
• Meet sales goals by training, motivating, mentoring, and providing daily feedback to the team
• Foster an inspiring, high-performance culture where people love to come to work
• Build the business through effective scheduling
• Proactively de-escalate any guest issues and coach the team on service recovery opportunities
• Assess business analytics and drive key performance metrics through action planning and leveraging team strengths
• Complete administrative tasks (payroll, inventory, compliance) accurately and on time
• Maintain outstanding cleanliness and visual merchandising standards
• Perform additional management duties as needed

Qualifications:

• Ability to work 37+ hours a week (full-time role)
• Management experience in sales and/or the beauty industry preferred
• Strong organizational, task management, and delegation skills
• Demonstrated sales experience in a commission-based setting
• Effective problem-solving skills with the ability to identify root causes and propose solutions
• Ability to drive results through others
• Strong interpersonal and communication skills (written and verbal)

Who We Are:

At European Wax Center®, we’re not just the Experts in Wax—we’re a career destination for those who are Champions of Confidence.

• We are the experts. The authority. The OG of waxing.
• Through our long history of quality service, we’ve elevated EWC to a place where we embrace our craft, honor our vision, and plan our future as an iconic personal care brand.
• At our core, we’re here to help people feel unapologetically confident®. Just one 15-minute reservation can transform someone’s mood, their day—even their perception of themselves.

We take waxing seriously because we take our guests seriously. If we can use our innovation and expertise to ensure every guest leaves feeling like their best self—then we’re going to do it. And we’re going to do it better than anyone else.

  We can’t wait to meet you! If you’re ready to begin your leadership journey and help people feel confident and successful, apply today!