Care Management Coordinator

Supporting administrative care management activities, the full-time Care Management Support Coordinator II will perform outreach, answer inbound calls, and schedule services remotely while serving as a point of contact for members, providers, and staff to resolve issues and document member records in compliance with state and regulatory guidelines. Key responsibilities Conduct outreach to members to assist with care plan next steps and connect them to community or health plan resources Serve as front-line support for member and provider inquiries, explaining care plan procedures and protocols Document and maintain non-clinical member records to ensure compliance with standards and policies Required qualifications High School diploma or GED 1 - 2 years of related experience Knowledge of health plan activities and resources Familiarity with Social Determinants of Health (SDOH) needs Experience in member onboarding and administrative duties