Memory Care Program Coordinator

Job Title: Memory Care Program Coordinator
Hourly Rate: $40 - $43
Location: 1200 Waters Place Bronx New York 10461 United States

Position Summary:
The Memory Care Program Coordinator provides direct supervision and oversight of staff to ensure the effective delivery of Memory Care services and programming. This position coordinates case management, care coordination, entitlements, and supportive services for Memory Care clients while ensuring all social work documentation complies with Department of Health (DOH) requirements. The Coordinator provides social work support to clients and caregivers, manages referrals, intake, and attendance for the GUIDE/Respite Program, and ensures timely completion of all required screenings, coordination activities, and documentation. The position also maintains ongoing communication with the Administrative Manager regarding all aspects of daily program operations.

Responsibilities:
Schedule /Shift

• Full Time 
• M-F 8am - 5pm

Key Duties
Program Coordination

• Coordinate all aspects of the Memory Care Program, including:
  • Intake evaluations and admission of new clients
  • Attendance monitoring and follow-up
  • Problem resolution
  • Activity evaluation
  • Staff oversight and supervision
  • Staff scheduling

Client Assessment and Care Management

• Complete initial and ongoing Social Work and Memory Care screenings and assessments for all clients enrolled in the Memory Care and Respite Programs.
• Ensure client attendance is maintained according to authorized schedules and service plans.
• Collaborate with Community Case Managers, respite referral agencies, and community mental health providers to address barriers to program participation.
• Manage referrals, intake processes, and attendance tracking for GUIDE/Respite Program participants.

Staff Supervision and Development

• Ensure staff and aides carry out assigned responsibilities effectively and in a timely manner.
• Report staff performance concerns to the Clinical Supervisor and Administrative Manager.
• Monitor completion of daily documentation related to staff duties and client services.
• Provide or coordinate orientation and training for new staff, recreation interns, and volunteers.
• Review job responsibilities and program services with staff or designate appropriate personnel to do so.
• Coordinate clinical staff coverage and assignments in collaboration with the Clinical Supervisor.
• Provide in-service training for staff serving Memory Care clients, as needed.
• Demonstrate leadership by evaluating workloads and motivating staff to perform efficiently and effectively.

Program Operations

• Maintain professional competence through participation in continuing education, seminars, and training opportunities.
• Collaborate with Transportation staff to ensure safe, efficient, and reliable transportation services for clients.
• Review transportation schedules to optimize pick-up and arrival times.
• Ensure staff assignments are developed and reviewed regularly.
• Ensure monthly activity schedules are prepared, posted, and distributed to clients.
• Review activity schedules daily to verify adequate staffing and program resources.
• Report any gaps in program delivery to the Clinical Supervisor and Administrative Manager.

Care Planning and Coordination

• Coordinate, facilitate, lead, and participate in care planning meetings for Memory Care clients.
• Ensure care plans are person-centered, individualized, and support continuity of care with community healthcare providers.
• Schedule care planning meetings in a timely manner and prepare comprehensive meeting summaries.
• Distribute care plan summaries to Community Case Managers and healthcare providers, as appropriate.

Emergency Response and Discharge Planning

• Respond promptly and appropriately to participant emergencies.
• Work collaboratively with interdisciplinary team members during emergency situations, including the ADHCP Nurse and other relevant staff.
• Conduct comprehensive reviews of participant health records upon discharge.
• Ensure all required documentation is completed to support safe and appropriate discharge planning.

Communication and Community Relations

• Maintain regular communication with the Administrative Manager regarding census, participant engagement, transportation concerns, staffing issues, and emergencies.
• Serve as a team leader and collaborate effectively with interdisciplinary staff.
• Establish and maintain professional relationships with community agencies and social service organizations.
• Represent the Memory Care Program in community and professional settings, as needed.
• Perform other duties related to ADHCP operations as assigned.

Requirements:
Licenses/Certifications

• Licensed Master Social Worker (LMSW) required.

Experiences Needed

• Minimum of five (5) years of experience working with caregiver support programs.
• Minimum of five (5) years of clinical experience in Memory Care services.
• Minimum of five (5) years of experience in a community health program setting
• Minimum of five (5) years of experience as a Social Work Supervisor or in a related supervisory role.

Physical Demands:

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position without compromising resident, patient, or client care.

Skills

• Strong knowledge of dementia care, care coordination, and community-based support services.
• Excellent leadership, organizational, communication, and problem-solving skills.
• Demonstrated understanding of the needs of older adults, individuals with cognitive impairment, and their caregivers.
• Bilingual preferred.

Benefits
• Comprehensive benefits that include medical, dental, and vision
• Company-paid Basic Life/AD&D and Long-Term Disability for employees working 30+ hours/week
• Paid sick leave may be available based on hours worked and state laws
• Benefit offerings are subject to legal requirements, eligibility status, and work location
• Employees 21+ can participate in the 401(k) Savings Plan

About Us
RCM Healthcare Services works with professionals across schools, healthcare, and community-based settings nationwide. We support both contract and direct hire opportunities, connecting people early in their careers and experienced professionals to roles that align with their experience and preferences.
With more than 50 years of staffing experience, our team understands the environments you’re stepping into and what it takes to be successful in them. We stay closely involved from first conversation through placement, with consistent communication, a reliable point of contact, and follow-through at every step. We’re committed to caring for the professionals we work with and the communities they support, and offer competitive pay and benefits designed to support your well-being.
RCM Healthcare Services is Joint Commission certified, reflecting a commitment to quality, compliance, and a consistent experience.

Equal Employment Opportunity & Reasonable Accommodation
RCM Technologies is an equal opportunity employer and values diversity. We are committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with
Disabilities Act (ADA) and applicable state laws. If you require reasonable accommodation to apply for or perform this role, please contact us and we will engage in an interactive process to support your needs.

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