Clinical Care Coordinator II (RN) - Primary Care

Clinical Care Coordinator II (RN) - Primary Care

Reporting directly to the Nurse Manager, the Clinical Coordinator II (Registered Nurse II), assists providers with patient care, health education/promotion, electronic medical record (EMR) chart management, coordination of patient care, and clinical protocols as needed.

These duties include, but are not limited to, medication/immunization administration, point of care testing (POCT), clinical information abstraction, and patient education that can be in person, via our patient portal, or by phone. The Clinical Coordinator II (Registered Nurse II) will work closely with multiple providers and other clinical and administrative staff to deliver an excellent patient experience that contributes to positive health outcomes for patients and a work culture that represents our values.

Responsibilities

Administrative/Operations

• Assesses and collects data related to patient health status and inputs this medical information into the EMR as instructed by the physician.
• Works with the care team to develop the plan and care across the continuum (e.g. inpatient, outpatient, home, skilled nursing facility, schools) which includes assisting with medication management (e.g. medication renewals) inclusive of medical prior authorizations as needed. Administer immunizations and medications.
• Under limited supervision, executes nursing interventions by collaborating with the care team and following standards of care established by the unit/department.
• Supports on-going clinical functions of the service to provide compassionate patient-centered care.
• Provide clinical triage, for symptom management, via various mediums, including but not limited to telephone, MyChart, and in person. Provide patient education as required.
• Assist with management of urgent and emergent patient situations in conjunction with care team leadership.
• Coordinates multidisciplinary health care services and arranges diagnostic tests (i.e. lab, x-ray) as ordered by physicians and performs diagnostic testing, therapeutic, and interventional procedures as needed under physician supervision.
• Review and act on test results (lab, x-ray)
• Review and manage communications from internal and external "customers" inclusive of in basket messages, updating immunizations, updating health maintenance items.
• Ensures infection control compliance within the practice.
• Addresses appropriate measures to provide patient and family satisfaction.
• May float to other clinics on as needed for operations need.
• Other duties as assigned and appropriate to scope, education, and/or training.

Specialty Specific Duties

• Assist with the management of patients (adult and pediatric) with multiple chronic health conditions, acute episodes of care, behavioral health challenges while promoting and supporting prevention and wellness. Perform patient outreach related to gaps in care. Lead efforts to support quality and population health initiatives.
• Establish standard clinical supply storage in collaboration with other clinical staff and audit that standards are being maintained
• May float to other clinics on as needed for business continuity. Occasionally provide assistance in the clinical duties of LPN staff in the interest of patient care.
• Perform competency testing for new and established staff as appropriate.

People

• May precept new clinical staff including Medical Assistants, LPNs and more junior nurses.

Compliance

• Maintain patient privacy and confidentiality according to HIPAA requirements at all times.
• Keep current on all organizational and practice policies (e.g., infection control, HIPAA), goals, initiatives, and required trainings
• Ensure that University and Department policies and procedures are followed.
• Successfully complete all required university, hospital, and department trainings.
• Other duties as assigned within professional scope of practice/training/education.

Minimum Qualifications

• Bachelor of Science degree in Nursing or equivalent of education, training, and experience.
• A minimum of 3 years of related experience. Clinical rotation experience associated with BSN degree programs will be applied toward related experience requirements.
• An equivalent combination of education and experience may be considered.
• Current and unrestricted New York State RN license.
• Basic Life Support certified.
• Ability to work indoors in an environmentally-controlled environment with a degree of dust, noise, odors, etc., without undue discomfort.
• Ability to perform sedentary work that primarily involves sitting or standing for long periods of time
• Travel between clinical sites may be required depending on need
• Duties performed routinely require exposure to blood, bodily fluid, and tissue. Incumbent in expected to perform and/or/assist in emergency care and/or first aid as needed
• Ability to work collaboratively with a culturally diverse staff and patient/family population demonstrating tact, respect, and sensitivity.
• Must have excellent communication skills and the ability to communicate effectively with a diverse audience of peers, management and other stakeholders. Must have highly developed interpersonal skills and ability to deescalate stressful situations.
• Must be an engaged and positive team member demonstrating collaboration, inclusion, reliability, punctuality, and adaptability to new and changing situations including helping peers adapt to new situations.
• Strong proficiency in computer skills including, but not limited to, Electronic Health Systems, Microsoft Excel, Microsoft Word, Email systems, etc.
• Must be a motivated individual with a positive mindset and exceptional work ethic.
• Must successfully complete systems training requirements.

Preferred Qualifications

• Physician practice experience preferred.
• Pediatric primary care experience preferred.

Competencies

Patient Facing Competencies

Minimum Proficiency Level

Accountability & Self-Management

Level 3 - Intermediate

Adaptability to Change & Learning Agility

Level 2 - Basic

Communication

Level 3 - Intermediate

Customer Service & Patient-Centered

Level 3 - Intermediate

Emotional Intelligence

Level 2 - Basic

Problem Solving & Decision Making

Level 3 - Intermediate

Productivity & Time Management

Level 3 - Intermediate

Teamwork & Collaboration

Level 2 - Basic

Quality, Patient & Workplace Safety

Level 3 - Intermediate

Leadership Competencies

Minimum Proficiency Level

Business Acumen & Vision Driver

n/a

Performance Management

Level 1 - Introductory

Innovation & Organizational Development

Level 1 - Introductory

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.