Medical Receptionist

Job Description

Job Description

About Company:

Long Island Select Healthcare Inc. (LISH) is a comprehensive network of community health centers. We are a Federally Qualified Health Center (FQHC) that provides Article 16 and 28 clinic services at 8 locations across Suffolk County, New York. We are a multi-specialty healthcare provider caring for our community through Primary and Specialty Medical Care, Dental, Behavioral Health, Audiology, Physical Therapy, Occupational Therapy and Speech Language Pathology. We currently provide care to over 7,000 patients and have an annual operating revenue of $22m.

LISH is a forward-thinking, community-oriented organization! We are a certified NYS Patient-Centered Medical Home, with a mission to make a difference in our community. Our unique offerings include a robust Chronic Care Management program, Telemedicine & Virtual Care services and integrated Primary & Behavioral Healthcare.

About the Role:

As a Medical Receptionist at Long Island Select Healthcare Inc., your main responsibility will be to provide exceptional customer service and administrative support to patients and healthcare professionals. You will play a crucial role in ensuring the smooth operation of the front desk and maintaining a positive and welcoming environment for all visitors. Your end goal is to contribute to the overall efficiency and effectiveness of the healthcare facility by efficiently managing patient appointments, maintaining accurate records, and facilitating effective communication between patients and medical staff.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a customer service or administrative role.
• Excellent communication and interpersonal skills.
• Proficiency in using computer systems and electronic medical records.
• Ability to multitask and work in a fast-paced environment.

Preferred Qualifications:

• Experience working in a healthcare setting.
• Knowledge of medical terminology and procedures.
• Bilingual proficiency in English and Spanish.
• Understanding and proficiency in healthcare insurance.
• Certification in medical office administration or related field.
• Strong attention to detail and organizational skills.

Responsibilities:

• Greet and check-in patients, ensuring a warm and friendly welcome.
• Schedule and confirm patient appointments, both in person and over the phone.
• Collect and verify patient information, including insurance details and medical history.
• Maintain and update patient records in the electronic medical records system.
• Manage phone calls on a daily basis to coordinate care for patients.
• Coordinate with medical staff to ensure timely and accurate communication with patients regarding test results, follow-up appointments, and other relevant information.

Skills:

In this role, you will utilize your excellent communication and interpersonal skills to provide exceptional customer service to patients. Your ability to multitask and work in a fast-paced environment will be essential in managing patient appointments and maintaining accurate records. Proficiency in using computer systems and electronic medical records will allow you to efficiently navigate and update patient information. Additionally, your knowledge of medical terminology and procedures, if applicable, will enable effective communication with medical staff and patients. Attention to detail and organizational skills will ensure the accuracy and completeness of patient records and facilitate smooth operations at the front desk.