Membership Manager

Membership Manager

South Florida's beacon of hospitality, Pier Sixty-Six Resort has returned to Fort Lauderdale. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a new world of elevated experiences is set to unfold around it. The lush 32-acre waterfront enclave will be home to the extraordinary luxury resort hosting 325 guest rooms, suites and villas, plus an exclusive collection of 88 Private Resort Residences, 12 restaurants and lounges, a luxurious spa, curated pool options and a waterfront promenade with retail and dining. Every space is impeccably designed to both inspire and relax. All met with exceptional service and refined touches that result in truly extraordinary experiences. The Resort will assemble over 500 diverse and talented Team Members to bring Pier Sixty-Six to life and create a new legacy by providing memorable experiences and stellar service to our guests and residents. We aspire to create a caring culture for our team, with state-of-the-art facilities, a first-class employee dining room and most importantly a focus on you as an individual, including your welfare and wellbeing. Pier Sixty-Six invites dedicated, energetic and polished hospitality enthusiasts eager for growth and stardom to join our team, and enjoy highly competitive wages, comprehensive benefits and a culture that honors and respects you.

We're currently seeking a Membership Manager to support our Club team. Our ideal candidate is flexible, impeccably mannered, an effective collaborator, loves challenges, and is a true diplomat, with a genuine love of service and passion for meeting new people.

Reporting to the Director of Membership & Club Events, the Membership Manager will support The Club at Pier 66 with the goal of generating new memberships and supporting new and existing members, delivering an exceptional member experience.

Responsibilities

• Responsible for supporting the Director with the full membership sales process including ongoing prospective member targeting, daily out-reach, presentations, site-visits, invitations and formal membership processing, answering inquiries, entering information into CRM system, and updating membership documents and record keeping.
• This role will require a high level of detail and discretion in all matters regarding the Club.
• Promptly responds and effectively addresses phone calls and emails from prospective and current members.
• Prepares and processes new member documentation to ensure member files are complete.
• Creates and maintains accurate membership files.
• Addresses questions and concerns from prospective and existing members. Visit all club and resort areas to check in with members, report back on any issues & follow up.
• Assist with conducting new member orientations and onboarding.
• Prepares, updates and provides various reports as necessary as well as runs various monthly reports.
• Assists with special projects and Club events, including planning and attending functions, as needed.
• Uses discretion when resolving member complaints and issues while representing the Club.
• Notifies departments of new members joining the Club, member status changes, and junior members' retirement as of 25th birthday. Note changes in membership files.
• Ensures that pertinent, timely, and accurate information is presented to the membership.
• Host and attend property and local events to expand membership funnel, explore potential partnerships and become part of the community.
• Maintain communication with key internal and external business partners.
• Communicates with members, co-workers, management, and the public courteously and professionally.

Exhibits and maintains a professional demeanor to reflect a positive image of the Club.

• Performs duties assigned by the Director of Membership & Club Events.

Qualifications

• Professional and courteous attitude, well organized and detail oriented.
• Excellent communication skills; verbally articulate with strong written composition. Ability to work independently, take initiative and use sound judgement.
• Strong relational skills to support professional interaction with internal and external partners at all levels.
• Ability to work well under pressure and manage multiple tasks within time constraints.
• Bachelor's degree and membership, sales, and/or hospitality related experience in a large, professional environment. A luxury private club and/or hotel environment is preferred.
• Advanced-level knowledge of Outlook, Microsoft Word and PowerPoint; strong working knowledge of Microsoft Excel and Agilysys, and advanced aptitude for learning new computer applications.

As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:

• Group medical, dental, vision, life, and disability benefits
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
• An employee assistance program
• Paid time off/sick time
• Participation in a 401(k) plan with a company match
• Complimentary team member meals
• Complimentary room nights at CoralTree Hospitality managed properties

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality.