Bilingual Patient Support Specialist

Bilingual (Spanish/English) Patient Support Specialist

Family Centers is seeking a dynamic, flexible and organized individual to join our healthcare team as a Bilingual (Spanish/English) Patient Support Specialist.

As the first point of contact for our patients, you will play a crucial role in providing exceptional customer service and ensuring smooth operational flow within the community health clinic. The clinic, an FQHC (Federally Qualified Health Center), provides primary healthcare, dental and mental health services to those living in Greenwich Public Housing communities and the surrounding neighborhoods.

Responsibilities

• Greet and assist patients with professionalism and courtesy.
• Manage phone calls, schedule appointments, and maintain an organized appointment calendar.
• Collect and verify patient information, insurance details, and other confidential documentation.
• Facilitate patient check-in and check-out process efficiently.
• Provide accurate information to patients regarding services, policies and procedures.
• Collaborate with medical/dental staff to coordinate patient care and address inquiries.

Requirements

• High School Diploma or GED Certificate
• Fluent in English and Spanish (oral and written communications)
• Professional communication and customer service skills
• Strong organizational abilities and attention to detail
• Proficiency with Microsoft Office software
• Ability to work the following schedule: Monday-Friday, 8am - 5pm; rotating evenings Tuesdays/Thursdays 11am - 8pm
• Comfortable with providing translation services in Spanish for patients and staff

Preferred

• 2+ years of prior administrative/call center/customer service experience
• Experience with electronic medical records (EMR) - EPIC
• Exposure/experience with medical terminology and provider billing practices
• Demonstrated understanding of HIPAA regulations

Benefits and Perks

At Family Centers, we believe in taking care of our compassionate staff who care for our community. We offer a comprehensive benefits package carefully designed to support staff health, financial wellbeing, and work-life balance. We are committed to fostering a supportive, mission-driven environment where employees feel valued, supported, and able to build lasting careers.

Full-time employees enjoy:

• Generous Paid Time Off Up to 10 vacation days annually (increases to 20 days after 10 years), 11 paid holidays, up to 3 personal days, and up to 10 sick days
• Half-Day Summer Fridays (in select programs)
• Medical, Dental & Vision Coverage Options
• Health Savings Account (HSA) with monthly employer contributions
• Flexible Spending Accounts (Health Care & Dependent Care)
• 403(b) Retirement Plan with up to 6% employer contribution
• Employer-Paid Long-Term Disability, Life & AD&D Insurance
• Employee Assistance Program (EAP) for confidential support
• Voluntary Opt-In Benefits including Critical Illness Insurance, Pet Insurance, supplemental Life Insurance, and more
• Tuition Assistance (eligible to apply after 6 months of service)

Family Centers has consistently been recognized as one of the Top Workplaces in Western Connecticut by Hearst Connecticut Media and holds a perfect 100 Encompass rating from Charity Navigator.

Family Centers is a private, nonprofit organization offering health, education and human service programs to children, adults and families in Fairfield County. Our team includes 300 professionals and over 500 trained volunteers who collaborate to provide our communities with a wide range of responsive and innovative services. Through our comprehensive network of services, more than 26,000 children, adults, families and communities receive the care, encouragement and resources needed to realize their potential.