Stockroom Operations Lead

About HOKA At HOKA, we believe in the transformational power of running and the joy and optimism that movement brings. We are driven by our passion for our Brand and products, and we want to share it with as many people as possible. Whether you're a pro runner, first-miler, mountain roamer, or neighborhood walker, HOKA is here to empower you to take flight and find joy in movement. We celebrate diversity of your background, your experiences, and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all employees can come as they are. We believe that when we bring our different perspectives to work, we are truly better together. Summary Our Stockroom Operations Leads are critical to the success of our stores. As a Stock Lead, you're the primary business owner of the stockroom, which means that you oversee the processing, product placement, and transfers of the store. It's your job to instill the importance of maintaining a stockroom that is safe and efficient so that our customers have the product they want when they want it. You lead by example to model exceptional stockroom standards and promote a positive and respectful environment. You partner closely with your Store Manager to train and develop all stock associates and empower your team members through encouragement, recognition, and feedback. Description As a Stock Lead, you maintain stockroom area in which all materials and products are received, stored, organized, picked, counted, monitored, and distributed in order to meet the needs of the store. You maintain a neat and orderly stockroom and stock desk while practicing and promoting safety consciousness and security measures to deter theft. You're responsible for ensuring that all stock processes and policies are understood by your team members and followed at all times. You strategically plan for new product arrivals and execute necessary adjustments. You receive and verify shipments as they arrive and handle discrepancies so that inventory counts are current and accurate. You're responsible for handling customer charge sends and store transfers of merchandise between retail locations or distribution centers. You control any damaged merchandise or mis-mate inventory in accordance with company standards. In order to perform these stock-specific duties, you are responsible for securely maintaining a key to the store. In your role as a Stock Lead, you understand that your responsibilities extend beyond the back of house. You assist the Store Manager in achieving and exceeding the store's fiscal business plan by helping to execute sales and productivity plans. You help replenish and display product on the sales floor and organize it according to our Visual Merchandising standards. When working on the sales floor, provide the best possible customer service in accordance with our Service Training Program, greet customers as they enter the store, direct them to the appropriate products and areas, answer customer questions, and offer current product knowledge. You ensure you're personally available to customers and can identify and address their needs and questions. You maintain a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions. As a Stock Lead, you understand that you are an integral part of a team and cooperate to meet the needs of the business. Core Competencies As a successful Stock Lead, you know how to: Ensure the highest level of customer service possible as outlined in our Service Training Program Build engaged and empowered teams through communication and recognition Communicate effectively with customers, team members, management, and corporate stakeholders Promote a positive and respectful work environment and respond to problem situations with professionalism Prioritize brand and product knowledge training in customer interactions Multi-task in a fast-paced environment Escalate any special customer requests regarding product or service to management Think critically to solve problems and approach challenges with agility Maintain knowledge of current trends and styles Key Qualifications One (1) to two (2) years of retail store experience preferred. High School Diploma Excellent verbal and written communication skills and ability to convey the Deckers Brands Vision and Mission to your team members and customers Excellent team-building skills Excellent organizational skills and exceptional attention to detail Additional Requirements Flexibility of schedule and hours to meet the needs of the business. Physical ability to stand for extended periods Proficient in Microsoft Office suite of tools and applications. Valid driver's license. As part of our Deckers Family, you belong to more than a lifestyle company. From our corporate offices to our multi-branded retail stores across the globe, we value giving people the freedom to pursue their passions, express their individuality, and are committed to helping them succeed. We're proud to offer a wide range of benefits to best recognize the important role each person plays in the Deckers Brands mission. You'll discover many benefits of working at Deckers Brands including competitive pay, discounts, perks, global contests, as well as opportunities for growth and development. Equal Employment Opportunity All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law. #J-18808-Ljbffr Deckers Retail, LLC