Production Support Analyst

Production Support Analyst

DCCA is a veteran-owned high-technology company specializing in providing information technology services to a variety of government agencies and commercial enterprises since 1982. DCCA is proud to offer a strong, competitive compensation and benefits package.

For over 40 years, DCCA has provided a broad range of IT services to government agencies and commercial enterprises, helping them to feel confident in their IT infrastructure. With DCCA, these organizations can be confident in the flexibility and skill of their IT partners, allowing them to upgrade their technology quickly and efficiently. Better yet, thanks to DCCA's successful track record, clients can rest assured knowing DCCA can tackle any problem with ease, allowing them to focus on the work that matters.

Internally, DCCA prides itself on a culture built on integrity and inclusivity, allowing its employees to build lasting skills and relationships. As a veteran-owned business, DCCA knows the importance of recruiting employees with a wide range of backgrounds, allowing for every problem to be approached by a diverse array of perspectives. Join us and be part of a team that has a people-first mentality and a dedication to excellence.

Key tasks:

• Analyze production issues, defects, service requests to determine root cause and recommend resolution.
• Coordinate resolution of production issues
• Communicate with Business and Technology stakeholders
• Document root cause and production support knowledge base
• May participate in User Acceptance and End to End testing, including planning, preparation, execution, and defect tracking
• Provide other support to production systems and new development by coordinating efforts, sharing knowledge, and communicating across impacted teams
• Contribute to continuous process improvement, to increase overall efficiency and quality
• Manage service delivery governance to support core application development teams in their efforts to progress technology deliverables through the SDLC lifecycle
• Establish and manage application health checks in production environments to ensure efficient progress through the SDLC cycles for technology deliverables

Required skills:

• Proven experience: 4+years as a software engineer, tester, or analyst supporting multi-tier, enterprise web-based solutions using technologies/frameworks such as Java EE, Spring, RDBMS, ORM, REST.
• 6+ years in one or more technical disciplines (e.g. architecture, process re-engineering, development, verification)
• Experience with and design patterns applicable to RESTful web applications.
• Ability to query relational databases to perform production analysis
• Building strong relationships through Agile team(s) and personal performance
• Collaborating in a multiple team environment
• Exceptionally strong communication skills, verbal and written. Includes the ability to effectively communicate complex information to audiences with varying technical and system backgrounds and at multiple organizational levels

Desired skills:

• Experience with single page application frameworks (e.g. React)
• Supporting client stakeholders with varying levels of Agile experience
• Proficient in MS Project, MS Word, and MS Excel

Education/certifications:

• Computer Science degree or bachelor's degree in a related major
• Desired (pluses): Master's in information systems or computer science
• Expertise in Secure Coding and Secure Development Life Cycle.
• Proven ability to learn new technologies quickly.

The proposed salary range for this position in Maryland is 120,000 to 140,000. Final salary will be determined based on various factors. Our comprehensive benefit offerings include healthcare, retirement plan, paid disability and life insurance programs, employee assistance program, paid and unpaid leave programs, education assistance, and wellness initiatives.

At DCCA, we believe the key to providing our clients with unrivaled services starts with retaining top talent, something we're able to do through our consistent commitment to building culture and comprehensive benefits.

Competitive compensation: While salary at DCCA is determined by various factors, we are committed to making sure our salaries reflect the skill and expertise of our employees. In addition, each year we perform an annual salary review ensuring pay is equitable across both the company and industry at large.

Growth opportunities: DCCA makes it a priority to help you grow and support your career advancement. From upskilling programs to recertification support, to professional development opportunities, we're here to help you grow your career and create lasting relationships.

Emphasis on inclusivity: DCCA's culture emphasizes respect, equity, and opportunity and is supported by an array of business resource groups and other opportunities for connection.

Empowering health: DCCA's benefits which encompass healthcare, paid time off, and flexible 401(k) options encourage you to live a healthy and fulfilling life, both in and outside of work. Learn more about our total benefits package on our Benefits page.

Mission focused work: From the defense industry to health IT management, DCCA allows you to work on innovative projects whose outcomes improve people's lives and solve today's IT problems.

Equal opportunity employer including disability/vets