Operations Specialist

We are looking for an Branch Operations Specialist to support branch teams in Roseville, California by serving as a knowledgeable resource for operational questions, documentation standards, and day-to-day banking procedures. This direct hire position is ideal for someone who thrives in a fast-paced, in-office environment and can provide clear guidance that helps maintain accuracy, consistency, and regulatory compliance. The role also contributes to operational stability by identifying process gaps, reviewing issues affecting branch activity, and helping strengthen team performance through coaching and support.Responsibilities:• Respond to branch staff inquiries related to teller activity, account servicing, documentation requirements, certifications, reporting, and internal operating procedures.• Provide practical guidance to team members to help ensure branch activities are completed accurately and in accordance with established banking standards.• Review, track, and communicate operational issues affecting core banking processes, escalating recurring or high-impact concerns to leadership as needed.• Identify weaknesses in workflows, procedures, or controls and recommend improvements that support operational effectiveness and compliance.• Assist with training and coaching branch personnel on proper process execution, policy adherence, and documentation expectations.• Support the preparation and review of branch-related reports and operational records to promote accuracy and consistency across locations.• Maintain strong internal service levels by building productive relationships with branch employees and responding to questions with professionalism and urgency.• Travel to branch offices when needed to provide hands-on operational support, guidance, and follow-up.• Perform all responsibilities in alignment with bank policies and applicable state and federal regulatory requirements.