Field Service Operations Lead

Lenexa Office Overland Park, KS 66214, USA Description Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Supervisor to join our amazing culture. As a Service Supervisor, you are a part of a dynamic team that allows you to grow as Convergint grows. For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers. Who You Are You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Service Supervisor. Who We Are With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide. What you’ll do with “Our Training and Your Experience” Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers. Overall management and leadership of the CTC’s service business and operations activities. Responsible for maximizing customer satisfaction by effectively executing all Convergint Technologies commitments on Customer Service Programs (CSPs), time and material, parts sales and other service duties. Responsibilities may include service sales and effective implementation of service sales strategies to achieve revenue growth and margin goals, and maximize service delivery to achieve customer satisfaction goals. Develops and implements Operations strategies that improve service delivery and provide additional value to customers in a cost effective manner. Supervise Service Specialists, Service Coordinators, and/or Inspectors in all aspects of service delivery. (Service Coordinators will be direct reports) The financial impact is measured in the growth and delivery of Service products in the CTC 217 & 218 market. Performs other duties and responsibilities as requested or required. What You’ll Need Leadership Orientation – Actively seeks ways in which to act as a role model - guide, develop and mentor others within the department. Advanced financial analytical skills including cost control (e.g. gross margin calculations). Excellent Microsoft Outlook, Project, Excel, Word and Power Point skills. Developing project management experience in a technical environment (building automation systems, fire alarm systems, and/or electronic security systems). Company Benefits Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits: 10 Company Holidays and Paid Time Off starting at 13 days annually Fun & Laughter Day Off Life insurance & Disability Plan Wellness Program 401K Matching Plan Colleague Assistance Program Competitive salary and compensation plan Vehicle reimbursement plan or company vehicle Corporate Social Responsibility Day Cell phone reimbursement (if applicable) Paid parental leave Requirements: Education: College degree, trade school or equivalent experience Preferred Experience: (but not required): 3-5 years of field service, project management or relevant engineering Experience in 1 or more of the following industries: electronic, fire alarm & life safety, building automation, and/or healthcare Convergint is an Equal Opportunity Employer. Visit our Convergint careers site to learn more about the company and the exciting opportunities available. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr