Service Technician - Intermediate

ADT is a leading smart home security provider dedicated to helping save lives. We serve residential and business customers from over 200 locations across North America and are headquartered in Boca Raton, FL. Position Summary The Residential Service Technician is a troubleshooter and service expert who is responsible for alleviating concerns the customer may have regarding a security system. The technician advises customers and the customer care center about the status of systems and processes inspections. Key Responsibilities Services fire and carbon monoxide detection, networking, hosted video solutions, and access control. Follow and complete required processes of wired/wireless technology and connection procedures. Test and validate system signals/communication with central monitoring to properly establish service. A customer service champion, demonstrating the willingness to help customers fix and understand the protection in their home. Locate and alleviate trouble with damaged equipment or wiring. Readjust equipment, repair or replace inoperative equipment and test for operation. Read blueprints, building, and electrical plans to complete equipment repairs. Prepare trouble order forms to report temporary repairs. Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies. Qualifications Service experience. Technical aptitude. Strong verbal communication. Customer focused and customer driven mindset. Ability to thrive in the face of uncertainty. Valid driver's license. High school diploma or GED. Minimum 2 years experience installing and inspecting or repairing ADT or comparable product lines. Excellent communication skills. Ability to read building electrical and sprinkler plans. Physical ability to stand, stoop, lift, climb, and crawl as required. Benefits Full benefits on the first of the month after 31 days of employment. Casual yet energetic and engaging work environment. Medical, dental, vision, and 401(k) with employer matching. Paid vacation time. Tuition reimbursement and employee referral bonuses. Culture of coaching, development, and career growth opportunities. ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more. #J-18808-Ljbffr ADT