NPI Program Manager

## NPI Program ManagerApplylocations: Santa Clara, CAtime type: Full timeposted on: Posted Todaytime left to apply: End Date: July 16, 2026 (29 days left to apply)job requisition id: R0015935**POSITION OVERVIEW** The NPI Program Manager owns the full bridge from product launch to RMA operational readiness for a strategic enterprise technology client. This individual is responsible for defining NPI intake, support, repair, and replacement workflows; coordinating with Contract Manufacturers (CMs) and System Integrators (SIs) on launch readiness; and ensuring that every new product family enters the RMA ecosystem with complete entitlement schemas, failure code taxonomy, depot readiness criteria, and AI platform knowledge base coverage. This is a cross-functional, technically complex role at the intersection of product operations, supply chain, and managed services. **KEY RESPONSIBILITIES** * Document the current NPI intake process for the client's GPU and DGX product families; define the BOM qualification workflow for new part numbers, FRUs, and assemblies entering the spares planning model.* Map the support entitlement definition process for new products: how contract tiers, PAK ID structures, Media Retention eligibility, and Business Critical SLA parameters are established at product launch.* Identify NPI-to-RMA data dependencies: material master records, entitlement schema extensions, failure code taxonomy updates, and AI OpsHub knowledge base additions required when a new product launches.* Define the NPI support workflow for each new product family: how cases are opened, classified, and routed at general availability; document the escalation path to engineering for failure modes not yet in the failure code taxonomy.* Define the NPI repair workflow: depot partner qualification for new SKUs, repair capability readiness confirmation (tooling, firmware, test fixtures), and CoC documentation requirements for new product repairs.* Define the NPI replacement workflow: sourcing and allocation of replacement units during early launch windows before steady-state spares stock is established; define buffer stock minimums, escalation triggers, and interim supply paths.* Define depot readiness criteria for new product introductions: minimum spare parts on hand, repair partner qualification, failure code taxonomy creation, and Case Manager training completion before a product family goes live in the RMA system.* Coordinate with Contract Manufacturers on NPI launch readiness: BOM availability, FRU supply commitments, defect notification protocols, and CM-level repair capability; maintain a CM readiness tracker for each active NPI program.* Coordinate with System Integrators on NPI support: define how SIs handle customer-facing RMA for powered systems; map SI entitlement to client support tiers; establish escalation paths from SI-level support to Astreya case management.* Feed NPI workflow requirements into the AI OpsHub configuration: entitlement schema design, SmartQueue routing for new case types, knowledge base population schedule, and CM/SI contact directory integration.* Post Day 90, transition from NPI discovery to NPI coordination operations; manage the new product intake workflow for product families launching during the SOW term. **REQUIRED QUALIFICATIONS** * 8+ years of experience in NPI program management, hardware product operations, or supply chain BPO in a technology OEM or contract manufacturing environment.* Deep understanding of the BOM qualification, FRU lifecycle, and spares planning processes for complex hardware product families.* Demonstrated experience coordinating with Contract Manufacturers and System Integrators on product launch readiness and support ecosystem setup.* Experience defining entitlement schema structures, support tier definitions, and SLA parameters for new hardware products.* Strong ability to document and design operational workflows for new product support, repair, and replacement scenarios.* Familiarity with depot partner ecosystems, repair capability qualification, and CoC documentation requirements.* Experience working within SAP-based environments (SD, QM, material master management).* Bachelor's degree in Engineering, Supply Chain, Operations, or a related technical field; or equivalent professional experience. **PREFERRED QUALIFICATIONS** * Background in GPU, networking hardware, data center infrastructure, or enterprise computing product lines.* Experience configuring or supporting AI-assisted case management platforms with product-specific knowledge bases.* Familiarity with PAK ID entitlement structures and Business Critical SLA frameworks.* Experience managing multi-product concurrent NPI pipelines in a fast-launch environment.* Knowledge of failure code taxonomy design and maintenance across hardware product families.**Salary Range**$98,040.00 - $154,800.00 USD (Salary)* *Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.** *Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.***Astreya** **offers comprehensive** **b****enefits to all Regular, Full-Time Employees,** **including:*** Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only* Dental provided through UHC* Nationwide Vision provided by UHC* Flexible Spending Account for Health & Dependent Care* Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)* Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera* Corporate Wellness Program provided by Goomi Group* Employee Assistance Program* Wellness Days 401k Plan* Basic and Supplemental Life Insurance* Short Term & Long Term Disability* Critical Illness, Critical Hospital, and Voluntary Accident Insurance* Tuition Reimbursement (available 6 months after start date, capped)* Paid Time Off (accrued and prorated, maximum of 120 hours annually)* Paid Holidays* Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law #J-18808-Ljbffr