Technology Support Analyst - Journey

Technology Support Analyst - Journey

The primary purpose of this position is to provide technical administration, support, and lifecycle management for administrative enterprise applications within the Admin Systems team of Information Technology and Computing Services. The position supports the design, installation, testing, configuration, and maintenance of applications and related services, including deploying software updates and maintaining existing systems. This role collaborates with campus partners to understand business requirements and assist in translating those needs into effective technical solutions. The position participates in the implementation and support of application enhancements, works with vendors to troubleshoot issues, and provides ongoing system support to clients. This position serves as a primary technical resource for assigned applications and participates in change management processes, including supporting upgrades, enhancements, and configuration changes. As an application administrator, the role helps ensure system availability, communicates planned maintenance, and responds to incidents or service disruptions in a timely manner. Work performed in this position impacts supported systems and their users, including faculty, staff, students, and perspective students. The position independently resolves routine and non-routine technical issues, performs system diagnostics, and documents solutions for knowledge sharing. In addition to primary responsibilities, the position provides backup support for other team-supported applications and services, contributes to documentation, participates in team and enterprise projects, and may assist in training or knowledge transfer activities. The standard work schedule for this position will need to be adjusted to meet the position requirements, which include and are not limited to evening and weekend hours to perform scheduled and unscheduled workload requirements to maintain University operations.

Minimum Education, Knowledge, Skills, and Experience - Associate degree in Computer Information Technology, Computer Technology Integration, Networking Technology, or related area and one year of experience in the information technology field related to the position's role; or Bachelor's degree from an appropriately accredited institution and one year experience in the information technology field related to the position's role; or Bachelor's degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and experience. Journey level requires an additional one year of experience.

Preferred Education, Knowledge, Skills, and Experience - Experience participating in large scale projects. Previous experience with enterprise applications including deployment, management, and technical support both hosted and on-site. Ability to effectively communicate with a broad base of clients on a technical and non-technical level. A strong understanding of user account management in enterprise applications. Ability to work as an independent, productive, responsive, self-motivated member of a team in high pressure situations.