Business Intelligence Manager

Business Intelligence Manager

The Business Intelligence Manager owns Resolver's internal business data: the data in Snowflake, the pipelines that feed it, and the reporting build on top. Much of the job is working out what's worth measuring. The manager helps work out definitions and sources with teams across Resolver, and finds the data that helps people decide quickly and well. On the infrastructure side, the work is building for scale and security while cutting the effort it takes to get from a question to an answer. Finding ways to put AI to work is part of the job. That starts with the team's own output and extends to spotting where it opens up work we couldn't take on before. The manager will take on a leadership role, including coaching direct reports and fostering a data-centric culture in the company at large.

Resolver is a high-growth SaaS company whose intuitive, no-code platform gives our customers a clear picture of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose.

We are ambitious in both our mission and our culture. As a business within Kroll, we offer an innovative, non-hierarchical work environment blended with the stability and financial security of an enterprise. Resolver has also been named one of Canada's Great Places to Work six years in a row.

Strategy, Infrastructure & Planning (40%):

• Project management: own the path from dashboard request to delivery, including intake, scoping, sequencing and follow-through.
• Work with leaders across Resolver to understand department needs and what data best serves their goals.
• Advise on best practices for designing and measuring key metrics, with a strong emphasis on what can deliver actionable insights.
• Design, build and optimize all parts of the data warehouse infrastructure to support analysis of key data (requirements gathering, ETL, data modelling, metric design, etc.)
• Detect data quality issues and their root causes proactively. Implement fixes and design data audits to capture the issues in the future.
• Explore new data sources that can provide useful insights and inform company-wide strategy.
• Evaluate new tools and processes that can advance our data capabilities while maintaining high level of security. Put AI to work where it actually changes what the team can take on.
• Create and maintain documentation that is accurate, organized and understandable to the intended audience (bonus points if someone outside the data team can read it and actually learn something)

Dashboards & Data Analysis (40%):

• With our team, develop, test and launch high quality dashboards to enable growth across Resolver.
• Administer Tableau Cloud, maintain existing dashboards to ensure a high standard.
• Develop and maintain AI-powered reporting solutions (Snowflake Cortex Analyst)
• Serve as reporting resource for all Resolver divisions, including deep-dive analyses that require wrangling complex data and problems.
• Proactively identify trends and business insights that improve results against core corporate KPIs: APR, win-rate, back-to-back revenue.
• Generate hypotheses on cross-functional data and run experiments to test efficacy.

Leadership & Team Building (20%):

• Maximize team's impact by providing oversight, support and guidance.
• Coordinate use of resources, resolve bottlenecks, review of projects and potential risks.
• Mentor and coach the team to achieve OKRs and personal performance objectives. Work closely with team members to create personalized development plans that allow for in-role growth and long-term opportunities.
• Beyond the direct business intelligence team, serve as an ambassador for the department.
• Regularly report to the executive team on the business impact of the BI infrastructure and BI-related project.
• Educate departments on new data technology and methods. Create the building blocks for a data-centric culture.
• Act as a senior member of the marketing team to define and build team culture and contribute to discussions on improving team engagement and growth.

What you will bring:

• 5+ years work experience in business intelligence and data analysis
• Strong knowledge of BI tools (Tableau, Power BI, Looker, Domo)
• Expert in SQL
• Experience with Snowflake or a similar data platform. (Bonus points if you have hands-on experience with the platforms' AI capabilities)
• Experience in data modelling, designing ETL processes
• Background in analytics, mathematics or another quantitative field would be amazing
• Experience with Python or R is a plus
• Post secondary degree is required
• Ability to leverage research and industry best practices to design repeatable, scalable business processes
• High level of organization with ability to manage business processes with a keen eye for detail
• Strong alignment to deadlines and the ability to prioritize competing priorities
• Ability to leverage an analytical mindset to improve process
• Ability to translate business process design into system design
• Ability to understand data to provide insights that will improve performance of both individuals and the team

What we'll give you in return:

• Health and Wellness benefits: 100% paid for by us for health and dental from day one. And our vision care is every 12 months! We also offer a wellness/fitness reimbursement, that can go towards things like gym memberships, yoga classes, soccer membership fees or a bike.
• Professional development: we have an external learning budget to help you grow and develop. We host a learning workshop about every 6 weeks on topics like Time Management, Self-Awareness and Giving Feedback, we also have e-learning to meet the needs of our remote team. We offer a Career Development Program to help you identify and build your skillsets for internal growth opportunities and beyond. We also have a Coaching Program for all our managers. We know how important it is to have a good boss, so we invest in their development.
• Vacation: it's open, which means we don't have to worry about an accrual clock. On average, we see most folks enjoying between 3-4 weeks off a year.
• Parental leave: best-in-class top-up for new parents -- 100% for 15 weeks for new parents and 5 additional weeks of pregnancy leave for birth mothers.
• Flexibility & trust: We hire adults and we trust you to manage your outcomes. Day-to-day, everyone is given the option to decide whether they want to work remote or in-office depending on the needs of their role and in ways that best promote collaboration with your team.
• Back in the Office: You will have access to snacks and beverages and in-office fun like ping pong, group lunches, karaoke & games. We provide lots of opportunity for team socials too, including the folks who are remote!
• The salary range for this role is $100,000 to $115,000