Medical Customer Service Rep

Job Description

Job Description

Job Description: We are seeking a Medical Customer Service Representative to join a busy healthcare team in a fast-paced call center environment. In this role, all incoming calls from four medical offices are routed directly to the call center, and you will serve as a key point of contact for patients and staff. This position requires strong communication skills, attention to detail, and the ability to manage a high volume of calls while providing excellent patient support.
Key Responsibilities: Answer and manage incoming calls for four medical offices in a centralized call center setting Assist patients with appointment scheduling, prescription refill requests, and referral coordination Provide detail oriented, courteous, and efficient customer service over the phone Accurately document patient information and call details in the EMR system Route messages and requests to the appropriate clinical or administrative staff Maintain confidentiality and handle sensitive patient information in compliance with healthcare standards Support office operations by ensuring timely follow-up and resolution of patient inquiries Top 3 Must-Haves: Prior call center experience Previous medical administrative experience Experience with EPIC or another EMR system Preferred Qualifications: Strong phone presence and customer service skills Ability to multitask in a high-volume environment Experience handling medical office workflows, including referrals, scheduling, and prescription requests Familiarity with patient access and scheduling functions (Source: Q1 2026_The Demand for Skilled Talent.pdf) Knowledge of Epic or other EMR platforms (Source: Q1 2026_The Demand for Skilled Talent.pdf) Why Join This Opportunity: This is a great opportunity for someone with healthcare customer service experience who enjoys helping patients and thrives in a team-oriented, fast-paced environment.• At least 2 years of experience in customer service, preferably in a medical, healthcare, or inbound call center setting.
• Working knowledge of basic medical terminology and the ability to use it accurately in patient-facing conversations.
• Experience assisting patients with billing-related questions, account concerns, or general service inquiries.
• Familiarity with Epic EMR, Epic software, or related Epic modules used for documentation and account review.
• Strong verbal communication skills with the ability to manage patient interactions professionally and empathetically.
• Solid data entry and documentation skills with close attention to accuracy and detail.
• Ability to handle a high volume of inbound calls while staying organized and maintaining service standards.