Loan Officer Assistant

Loan Officer Assistant

Atlantic Coast Mortgage embodies a people-first culture rooted in commitment, character, and innovation. What began as a small team has grown into a thriving organization where our people remain the driving force behind our mission to redefine the mortgage industry. As we continue to grow, we're not just hiring employees—we're looking for driven, energetic, and creative problem-solvers.

Atlantic Coast Mortgage is seeking an experienced Loan Officer Assistant to work alongside a designated Loan Officer to drive a positive client experience throughout the mortgage process. This position involves supporting a team in the loan origination process as well as performing daily administrative tasks.

This position requires registration with the national Mortgage Licensing System and Registry (NMLS), as created under the federal S.A.F.E. Act.

Job Responsibilities

• Ensure files move through processing and closing in a timely manner
• Promptly respond to client's questions and concerns keeping them well informed of the loan process
• Review and prepare client documents ensuring all paperwork is accurate
• Properly prepare loan files for submission to processing
• Illustrate excellent customer service skills with clients and internal partners
• Perform a variety of administrative duties in support of the branch
• Support the Loan Officer with scheduling, client communication, and file management

Qualifications

• At least 2 + years of mortgage experience as an LOA or processor is required
• Experience with VA, Conventional, and FHA loan types
• Experience with Encompass LOS
• Excellent written and verbal communication skills
• Exceptional time management and organizational skills
• Ability to learn quickly and multitask with high attention to detail
• Knowledge of loan products and compliance requirements
• Aptitude to work in a fast-paced, deadline-driven environment

ACM promotes an Equal Employment Opportunity (EEO) workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status, or any other status protected by law. If you are disabled and need assistance in the application process, please contact the ACM Human Resources department.