Technical Program Manager

Key Responsibilities Business & Program Management (~50%) Partner with Product Managers and Engineering leads to document requirements, user stories, and acceptance criteria Own sprint and project coordination tasks — maintaining backlogs, tracking milestones, and keeping stakeholders informed Facilitate team rituals (standups, sprint planning, retros) when needed Synthesize customer, partner, and internal feedback into structured product inputs Maintain internal documentation, runbooks, and process guides Build and track metrics and reporting dashboards for team and product health Help draft and manage SOWs, vendor agreements, and cross-functional deliverables in coordination with Legal and Operations Coordinate across teams — Engineering, Marketing, Legal, Solutions Engineering — to move projects forward and unblock dependencies Technical Partner Management (~50%) Own the onboarding process for integration partners, from intake and qualification through production launch Evaluate partner technical capabilities and validate that integrations meet EverPass quality standards Provide hands‑on guidance and support through sandbox, validation, and production phases Troubleshoot integration issues alongside partners and internal engineering teams Maintain active relationships with AV vendors, integrators, and third‑party developers Track partner progress and integration status across all active engagements Surface recurring integration patterns and partner feedback to Product to improve APIs over time Qualifications 3–5 years in a role that spans technical and operational work — Business Analysis, Technical Program Management, Solutions Engineering, Technical Account Management, or similar Proven experience supporting an engineering or product team in a BA, PM, or coordination capacity Familiarity with APIs (REST, authentication, basic debugging) and comfort engaging with technical teams Experience working with external partners, vendors, or customers in a technical context Strong written communication — able to document clearly, translate between technical and non‑technical audiences, and keep projects moving Highly organized with the ability to manage multiple workstreams and shifting priorities Comfortable operating in an early‑stage environment where processes are still being built Nice‑to‑Have AV industry experience Experience with agile tooling (Jira, Linear, Notion, Confluence, or similar) Familiarity with API debugging tools (Postman, etc.) Basic scripting skills Expected Compensation The anticipated range for a new hire into this position is $135,000 - $145,000. In compliance with local law, the range above reflects the current hiring range for this position. EverPass takes into consideration the qualifications, skills, and experience of the candidate, expected quality and quantity of work, and internal pay alignment when determining the salary level for potential new employees. EverPass expects to hire for this position at the mid‑range salary, with the possibility of considering a higher salary only in rare cases when EverPass determines an external candidate possesses exceptional qualifications significantly exceeding the job requirements. Benefits and Perks Competitive Compensation Medical, dental, vision, life, and long‑term and short‑term disability insurance Professional Development Programs Access to senior management and mentoring opportunities Employee Recognition Program Paid Parental Leave Mental Health and Recharge Days 401k Match Pre‑tax Transportation Employee Assistance Program In‑person and Virtual Social Events including Team Wins and Highlights from the Month, Cultural and Diversity Spotlights, and Happy Hours EverPass is an equal opportunity workplace and an affirmative‑action employer. We are always committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Discrimination is not welcome on the basis of any other status protected by the laws or regulations in the locations where we work. #J-18808-Ljbffr