SUPERVISORY MEDICAL SUPPORT ASSISTANT

US Department of Veterans Affairs

Danville, IL

Job Title

Job Description

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Assuring coverage of all areas of responsibility.

Ensuring that the highest levels of customer service and the principles of AIDET are adhered to.

Assigning and evaluating the work of subordinate staff.

Resolving complex problems to ensure patient services are met.

Evaluating new products, equipment, and systems in order to make recommendations for improved operations.

Identifying educational or training needs.

Making final decisions on applicant selections.

Evaluating performance and taking disciplinary action when necessary.

Professional responsibility for planning and directing the MSA's activities.

Responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management.

Responsible for developing and submitting yearly budget needs for the department, tracking monthly spending in relation to approved budget, forecasting and requesting FTEE requirement adjustments.

Performs other duties as assigned.

Work Schedule: Monday-Friday 7:30am-4:00pm

Telework: Ad-hoc only

This position is required to be on station full-time in Danville, Illinois.

Virtual: This is not a virtual position.

Functional Statement #: 04402F

Relocation/Recruitment Incentives: Not authorized

Permanent Change of Station (PCS): Not authorized

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Vacancy posted 2 days ago

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