Retail Sales Associate

Retail Sales Associate

Working Title: Retail Sales Associate

Position Type: Part-time (Wage/Hourly)

FLSA Status: Non-Exempt: Eligible for Overtime

Department: Enterprise/Museum Shop

Pay Rate: $14 per hour

About Virginia Museum of Fine Arts:

The Virginia Museum of Fine Arts (VMFA) in Richmond, Virginia, is one of the largest comprehensive art museums in the United States. VMFA, which opened in 1936, is a state agency and privately endowed educational institution. Its purpose is to collect, preserve, exhibit and interpret art, and to encourage the study of the arts.

VMFA is the only art museum in the United States open 365 days a year with free general admission.

About the VMFA Shop:

The VMFA Shop is committed to fostering an inclusive, accommodating and positive environment for all guests and team members. We encourage and enforce respectful communication and interactions. Employees are expected to exhibit a high degree of personal integrity, civility and professionalism at all times.

General Information:

We are currently seeking applications for engaging and knowledgeable individuals to join our Enterprise Department as a Sales Associate.

A VMFA Shop Sales Associate's primary role is to provide the highest level of product knowledge and customer service to guests visiting the museum. Sales Associates report to and partner with management, who will delegate tasks to help accomplish the shop's goals. Sales Associates should adhere to all VMFA Shop Policies and Procedures and are responsible for maintaining a balanced cash drawer, completing mandatory training, and maintaining a clean, well-presented sales floor. Sales associates will work alongside our staff and volunteers to promote a positive, inclusive and respectful environment.

Minimum Qualifications:

• Ability to read, write and comprehend directions and instructions; basic computer skills
• Outstanding interpersonal and oral communication skills, and the ability to work confidently and courteously with museum staff and the general public
• Ability to maintain professional demeanor and appearance
• Ability to function efficiently, professionally and graciously in a fast-paced, high-pressure environment providing a high standard of customer service
• Ability to work well as part of a team and independently
• Ability to stand for long periods of time with scheduled breaks
• Willingness to learn about our collections, products and events
• Ability to attend trainings and meetings
• Ability to communicate with the public in person

Additional Requirements:

• Scheduled a minimum of 10 hours per week and has availability for nights, weekends and holidays
• Arrive on time for shifts and alert a manager as soon as possible, if unable to do so
• Adheres to all VMFA Museum and Shop policies
• Provide knowledgeable, respectful, and engaging customer service to all guests
• Partner with management to resolve and accommodate customer requests/issues
• Knowledgeable on museum collections and exhibitions, programs and shop events
• Actively learn about merchandise to better engage with customers
• Keep up to date on all training resources and completes mandatory training sessions
• Strictly adhere to the VMFA Shop cash handling procedures
• Knowledgeable in Counterpoint, processing sales and returns, and opening/closing a register
• Become proficient with the museum's membership program and selling regular and gift memberships
• Maintaining a clean, well-stocked and organized sales floor
• Attentive on the sales floor to uphold loss prevention policies and procedures and minimize loss

Special Instructions:

You will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

All applicants must submit an online application. This position will close at 11:55 pm on the designated closing date at the top of the posting listed in PageUp. Please contact the HR office at View email address on click.appcast.io if you need assistance. VMFA is a Virginia Values Veterans (V3) Certified Employer. Diverse and inclusive hiring practices are at the heart of what we do at the Virginia Museum of Fine Arts.

Contact Information:

Name: Human Resources Services

Phone: For the most up-to-date status of your application, please refer to your Jobs.Virginia.Gov account. We do not provide application status updates via phone.

Email: View email address on click.appcast.io for recruitment related questions.

Emailed applications, resumes, or cover letters will not be accepted. For the most up-to-date status of your application, please refer to your Jobs.Virginia.Gov account.

Conditions of Employment:

Employment is contingent upon the successful completion of a criminal background check. E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. Virginia Museum of Fine Arts uses the E-Verify system to confirm identity and work authorization.

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer