Technical Communicator

OverviewFast Enterprises is a provider of essential software and services for citizens and government. In 1998, we changed the way government revenue agencies support their business with the introduction of GenTax. We have expanded beyond Tax and now also perform implementations for Motor Vehicle, Driver License, Unemployment Insurance, and Child Support Engagement agencies.Your FAST career has a meaningful and lasting social impact. FAST offers a collaborative in-office problem-solving environment. Qualified candidates will begin their role on a client project site within the U.S. for approximately 6 months to 1 year, gaining hands-on experience with our software and working directly with our clients. Following this period, Technical Communicators will join the core team at our Centennial, CO headquarters, where the role is fully in-office.ResponsibilitiesAs a Technical Communicator, you will play a key part in creating and enhancing educational resources and content that engages and resonates with a tailored audience. Through collaboration with internal teams, you'll support the rollout of targeted training initiatives, while also managing and organizing materials within our digital learning platform that are clear, engaging, and tailored to specific audiences. Develop, design, and update in-person and online learning material and content that is effective, engaging, and targeted to the appropriate audience. Identify learning objectives and apply adult learning theory to develop content to support those objectives. Assess learning needs using both quantitative and qualitative methods. Analyze existing instructional material for completeness and effectiveness and make adjustments where needed. Work with other FAST teams to assist with create specialized technical and functional training for targeted groups. Communicate learning opportunities using various internal communication methods. Upload, maintain, and curate materials in our online learning system. Track and analyze participation and completion rates. Review learner feedback and evaluate areas for improvement in the learning content. QualificationsBachelor's in Instructional Design, Educational Technology, Adult Learning, or a related field. 0-5 years of experience in a similar role. Ability to innovate, take initiative, think critically, and experiment with new approaches. Strong interpersonal skills to facilitate building productive relationships with all levels of employees. Consistent, exceptional communication skills—both verbal and written. Detail-oriented with strong organizational, prioritization, and time management skills. Above-average proficiency with MS Office Suite (Word, Excel, PowerPoint). Familiarity with Learning Management Systems (LMS). Experience with course authoring software such as Adobe Captivate.FAST BenefitsThroughout your career, you will be rewarded through our merit-based pay structure, 401(k) matching program, and performance based bonuses. Our exceptional benefits package includes coverage for FASTies and their families. Health, dental, and vision insurance are 100% employer-paid, providing the peace of mind of top coverage without financial burden.Sabbatical program, known as the FAST Pause. This program provides you with a month of paid leave to pursue your passions and recharge in any way you would like.We provide paid parental leave.We provide paid holidays, as well as vacation and sick time.Bonus time compensation values your work and efforts.Our gift matching program matches annual volunteer hours or monetary donations.Team-building activities are offered throughout the year.Make a difference by driving meaningful and positive change in government agencies.Want More Information?#YFASTOur ClientsOur SolutionsFAST is an equal opportunity employer. Voluntary Self-Identification Information is requested for U.S. applicants during the application process. Salary to be determined by the education, experience, knowledge, skills, abilities, and location of the applicant.Fast Enterprises is committed to the full inclusion of all qualified individuals. As part of this commitment, Fast Enterprises will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact View email address on click.appcast.io. This position is expected to close on November 14th, 2026 though the posting may be extended if the role is not yet filled. Before you submit any documentation with your application, you can redact information that identifies your age, date of birth, or date of attendance at or graduation from an educational institution. Please note, we cannot consider candidates who will require visa sponsorship now, or in the future in the United States or Canada.Job SummaryCategory: Business DevelopmentPosition Type: Regular Full-TimeRemote: No