Customer Success Engineer Technician

Location: Remote - Hybrid, Office: EVO (Houston or Midland) Amount of Travel Required: 10% Work Schedule: Monday - Friday, 8 a.m. - 5 p.m. Positions Supervised: N/A

POSITION SUMMARY:

The Customer Success Engineer (CSE) Tech is responsible for supporting the Customer Success Engineering team by providing high level technical support and strategic analysis across the partner network. This role focuses on specialized cross customer projects and basin wide initiatives that drive operational excellence and value capture for multiple stakeholders. In this capacity, you will enable CSEs to make data driven decisions, help facilitate commercial evaluations and support the broader team in achieving customer and Evolution organizational goals.

ESSENTIAL FUNCTIONS:

(The following duties and responsibilities are all essential job functions, as defined by the ADA, except for those that begin with the word "may") Technical Project Support & Execution Execute specialized technical projects that span multiple customer accounts, ensuring consistent application of best practices and innovative solutions. Support the CSE team by providing deep dive technical analysis on complex operational challenges, emissions reductions, and efficiency improvements. Lead basin wide initiatives aimed at benchmarking performance and identifying regional trends to elevate EVO’s reputation as a best-in-class service provider. Data Analysis & Economic Modeling Analyze and model economic data to identify performance trends across different customers and basins, providing actionable insights that drive regional value capture. Develop comprehensive business cases that address cross basin operational variances, ensuring ROI and value creation are quantified for broad scale initiatives. Utilize digital tools and advanced software to track performance metrics and KPIs across different basins and service offerings. Cross Functional Collaboration Work closely with Engineering, Operations, and Digital Technology departments to translate field data into actionable insights for the CSE team. Contribute to the "Voice of the Customer" by aggregating feedback from various basin wide interactions to help shape product roadmaps and service enhancements. Provide technical backup and surge support for dedicated CSEs during high intensity project phases or strategic partner reviews. Operational Excellence Drive the design and execution of strategies that improve overall customer health and regional retention. Ensure that all technical deliverables meet EVO’s standards for Consistent, Best in Class Organizational & Operational Excellence (CBOE). Identify emerging needs within specific basins and propose proactive service offerings to address those gaps. Performs other related duties as assigned to assist with successful operations and business continuity.

POSITION REQUIREMENTS

Must be legally authorized to work in the United States without the need for sponsorship. Must be at least 18 years of age or older. Successfully passes all applicable general pre-employment testing including but not limited to: background check, pre-employment drug screening, pre-employment fit tests, pre-employment aptitude and/or competency assessment(s). Valid U.S. Driver’s License required. Most employment is contingent upon meeting company driving standards, including 3-year U.S. driving history and an acceptable Motor Vehicle Record (MVR) in accordance with Company policy.

EDUCATION/EXPERIENCE LEVEL

Bachelor of Science in Engineering, or equivalent technical field. An equivalent combination of education, specialized training, and relevant professional experience will be considered in lieu of a formal degree. 3+ years of hydraulic fracturing experience, preferably with electric and/or turbine activities.

QUALIFICATIONS, SKILLS, COMPETENCIES, AND ABILITIES

Strong interpersonal communication, desire to build and maintain relationships. Proficient use of Microsoft Office, digital tools, apps, and other advanced software. Desire and ability to innovate, both internally and in our partnerships. Lead collaboratively with influence to accomplish key initiatives. Self-motivated and ability to work independently. Ability to effectively multitask and pay attention to detail. Strong verbal and written communication skills. Effective competency of and communication via Teams.

QUALIFICATIONS FOR ADVANCEMENT:

(Promotions may occur only after the following qualifications have been satisfied. Promotions are not guaranteed and are subject to availability of position openings.) Demonstrated exceptional interdepartmental problem solving and communication. Proven ability to create, develop, and lead relationships between EVO and its partners. Lead successful initiatives that lead to Consistent, Best in Class Organizational & Operational Excellence (CBOE). Demonstrate the consistent ability to collaborate and influence internally/externally to elevate EVO’s reputation as an electric frac service provider to best in class. Proven leader in projects associated with client partner(s).

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The role will require flexibility with travel and a hybrid work setting consisting of: EVO Office: Work at one of EVO offices (Houston, Midland, Pittsburgh, etc.) The Customer Success Engineer Tech is required to walk, sit, climb, bend, reach and squat/kneel. The Customer Success Engineer Tech works primarily indoors and will be sitting for prolonged periods at a desk, while typing on a computer, whether in home office, corporate office, client office, or EVO jobsite. Must be able to access and navigate each department at the organization’s facilities. When required to go to a wellsite, their work environment may include exposure to hazardous materials, operating conditions, audio up to 85 dB and inclement weather, including typical and atypical outdoor elements and extreme cold and hot weather temperatures. Given these conditions, if visiting a pad, they may be required to wear company mandated and issued personal protective equipment (PPE) (fire retardant coveralls, safety hat, steel toe boots, safety glasses, ear protection and impact gloves) and must strictly adhere to all safety policies. The Customer Success Engineer Tech must be able to lift 25 lbs. independently. Work hours may includeearly morning, late evenings, and weekends, depending on business necessity.

AAP/EEO STATEMENT

The Company is committed to the cause of equal employment opportunity for all employees and applicants, thus abiding by all applicable state and federal laws. Our practices regarding employment, job promotion, compensation, training, and termination do not discriminate on the basis of race, color, religious creed, age, sex, national origin, veteran's status, disability, pregnancy, genetic information, or any other legally protected status. It is expected that all employees, both management and staff, will fully support these nondiscriminatory policies. The company has reviewed this job description to ensure essential functions and duties have been included. It is not intended to be an exhaustive list of all functions, responsibilities, skills, and abilities. #J-18808-Ljbffr Evolution Well Services