Business Development Representative - Public Sector

Job DescriptionBe the one building AI-powered experiences where they matter most.At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.Role OverviewAccelerate pipeline growth across Higher Education and Academic Medical Center organizations by connecting strategic stakeholders with AI-powered customer experience solutions that improve engagement, access, and operational efficiency. This role directly influences how public sector institutions evaluate and adopt modern CX platforms, supporting initiatives that enhance student, patient, and employee experiences. At Genesys, we are transforming the customer experience landscape with empathy, AI innovation, and global impact, enabling organizations to deliver more personalized and efficient interactions. You will partner closely with Account Executives and cross-functional teams to execute account-based strategies, engage decision-makers, and build a high-quality pipeline that drives long-term growth. This position offers strong career progression within a global sales organization and exposure to complex, high-impact public sector accounts.Key ResponsibilitiesDrive outbound prospecting across Higher Education and Academic Medical Center accounts, generating new logo opportunities and expanding existing customer relationshipsExecute multi-channel outreach strategies, including calls, email, LinkedIn, events, and campaigns, to engage target accounts effectivelyConduct in-depth account and market research to identify high-value opportunities within both prospective and existing customer accountsBuild relationships with mid-to senior-level stakeholders, positioning Genesys solutions to align with organizational prioritiesPartner with Account Executives to develop and execute account-based strategies and territory plans that support pipeline and revenue growthIdentify cross-sell and upsell opportunities by leveraging customer intelligence and engagement insightsQualify inbound and marketing-generated leads, converting them into high-quality sales opportunitiesClearly articulate the value of Genesys Cloud and CX solutions, connecting capabilities to customer challenges and desired outcomesLeverage data, insights, and modern sales tools to optimize outreach and improve engagement effectivenessMaintain accurate pipeline tracking, activity reporting, and opportunity management within SalesforceConsistently meet and exceed KPIs related to pipeline generation, meetings, and conversion ratesRequired Qualifications1 to 3+ years of experience in a BDR, SDR, or inside sales role within SaaS, cloud, CX, or technology environmentsProven track record of outbound prospecting and pipeline generation success in complex sales environmentsStrong understanding of the United States public sector landscape, particularly Higher Education or Academic Medical CentersDemonstrated ability to engage mid-to senior-level stakeholders within large or complex organizationsStrong business acumen with the ability to identify and align opportunities to customer needsExcellent communication, organization, and time management skillsExperience using Salesforce, LinkedIn Sales Navigator, and modern sales engagement toolsPreferred QualificationsExperience supporting enterprise or public sector sales teamsFamiliarity with customer experience platforms or cloud-based SaaS solutionsExperience executing account-based marketing or sales strategiesTrack record of collaborating effectively within cross-functional sales teamsCompensationThis role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.$48,600.00 - $85,400.00BenefitsMedical, Dental, and Vision Insurance.Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsWorking at GenesysAI at enterprise scaleBuild, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+new AI features were released in the last fiscal year.A flexible-first culture Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.Growth in the AI era Build future-ready skills through mentorship, learning programs, leadership development and education support.Time to recharge and give back Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.Recognized globally Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.Employee ReferralIf a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.About Genesys:Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit Accommodations:If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at View email address on click.appcast.io can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.Be the one building what's next - where AI, experience and impact come together.J-18808-Ljbffr