Customer Retention Specialist - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• Vision insurance
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts

Compensation: $23–26 per hour

Our growing State Farm agency is looking for a Customer Relations Specialist who enjoys helping people and providing exceptional customer service.

This position is ideal for someone who enjoys building relationships, solving problems, staying organized, and creating a positive customer experience.

Insurance experience is helpful but not required. We are willing to train the right candidate.

Responsibilities

• Assist customers with policy questions and account changes

• Provide excellent customer service by phone, email, and in person

• Maintain accurate customer records

• Support agency operations and administrative processes

• Follow up on customer requests and service needs

• Build positive long-term relationships with clients

Qualifications

• Strong customer service mindset

• Excellent communication skills

• Organized and detail-oriented

• Professional and dependable

• Able to work effectively in a team environment

• Bilingual skills are welcomed but not required

What We Offer

• Competitive compensation

• Paid training

• Stable and supportive work environment

• Professional growth opportunities

• Established client base

• Team-oriented culture

We are looking for someone who genuinely enjoys helping people and building long-term customer relationships.