Customer Retention Specialist - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• Vision insurance
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts

Compensation: $23–26 per hour



 
Our growing State Farm agency is looking for a Customer Relations Specialist who enjoys helping people and providing exceptional customer service.



 
This position is ideal for someone who enjoys building relationships, solving problems, staying organized, and creating a positive customer experience.



 
Insurance experience is helpful but not required. We are willing to train the right candidate.



 
Responsibilities



 
• Assist customers with policy questions and account changes



 
• Provide excellent customer service by phone, email, and in person



 
• Maintain accurate customer records



 
• Support agency operations and administrative processes



 
• Follow up on customer requests and service needs



 
• Build positive long-term relationships with clients



 
Qualifications



 
• Strong customer service mindset



 
• Excellent communication skills



 
• Organized and detail-oriented



 
• Professional and dependable



 
• Able to work effectively in a team environment



 
• Bilingual skills are welcomed but not required



 
What We Offer



 
• Competitive compensation



 
• Paid training



 
• Stable and supportive work environment



 
• Professional growth opportunities



 
• Established client base



 
• Team-oriented culture



 
We are looking for someone who genuinely enjoys helping people and building long-term customer relationships.