Treasury Management - Support Specialist I

It starts with our culture ... Common sense has never been common. If it were, the world would be a different place. Things would run smoothly and on time. People would do what they say and say what they do. Everything would be fair, without all the small talk. And banks would only sell you what you need. When a banker looked at a client, they wouldn’t just see a number, they’d see a dad or a mom or a graduate or a business owner. Our Bankers understand the complexities of people’s lives and offer simple solutions. That's the basics of Relationships. Fairness. Simplicity®. When you choose our Company, you have an opportunity to make an impact beyond the walls of our buildings. We have a long-standing commitment to Equity, Diversity and Inclusion. Through our banking relationships, investing, grants, and volunteerism, NBH Bank promotes the growth, revitalization and sustainability of the communities we serve. We believe that these are important elements in building and sustaining a successful organization and a positive, results-driven culture. We strive for all of our associates to feel welcome and empowered at work. This type of position is ideal for someone looking to build a career in Treasury Management. We will provide you training and coaching throughout your onboarding experience, as well as on the job. As you demonstrate success, there will be opportunities for advancement within our organization. As a Treasury Management Support Specialist, you will work with and through others, building and maintaining relationships. You will also need to operate as an effective communicator, who is able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Detail work is a major focus of the job, and those details need to be handled quickly, correctly, and efficiently and working within established guidelines. As a Treasury Management Support Specialist, you will be responsible for receiving inbound Treasury Management calls and assisting clients with the use of all Treasury Management services while seamlessly creating a high level of client satisfaction. You will be responsible for the implementation, daily support, training and technical assistance of Treasury Management products including Remote Deposit Capture, ACH, Wire transfers, Positive Pay and Business Online Banking. Troubleshooting and responding to inquiries and problems of a moderately complex and technical nature received via phone call and email. As a Treasury Management Support Specialist, you will effectively manage client issues identified in the production environment and ensure all technical support needs are addressed in a timely fashion. You will be expected to provide ongoing white-glove support of all Treasury Management products, educating both clients and associates. Having the ability to communicate effectively via email by utilizing proper grammar and punctuation skills is a must, as is interacting with others (co-workers, management, clients, and vendors) in a professional and tactful manner including treating them with respect and consideration regardless of their status or position. Additionally, you will maintain knowledge of banking products/services and consistent compliance with regulations and bank policies and procedures related to the position. Minimum Requirements: To be considered for this position, you must possess the following qualifications. High School diploma or equivalent 1+ year of relevant job experience with Treasury Management or financial services A passion for providing outstanding client service and the ability to teach others to do the same Ability to perform within a complex, multi-functional technical environment Excellent business communication skills Strong detail orientation Sound judgment and decision-making abilities Ability to organize, prioritize and meet deadlines Desired Qualifications: To be considered an ideal candidate, you should possess some of the following qualifications: 2+ years of relevant job experience with Treasury Management Operations or Support Experience with bank call center/client servicing Banking Center experience Skills and Abilities: Below is a general list of desired skills and abilities; this is not an exhaustive list. Basic knowledge of financial services compliance Excellent communication and interpersonal skills Excellent organizational and problem solving skills Strong oral and written communication skills Proficient in MS Office applications which include Outlook, Word and Excel Ability to handle multiple tasks simultaneously in a fast paced, diverse and growth-oriented environment Ability to teach or foster development in others Heightened problem solving abilities Must be self-directed and able to prioritize multiple duties Performs duties with minimal supervision Highly dependable and responsible with accuracy and attention to detail Work Environment: We are a culture that believes that people are our greatest asset and are at the heart of everything we do. We take pride in bringing clarity and simplicity to our associates (employees) and clients. Our decisions are made efficiently, fairly and locally. Our success is directly tied to the communities we serve. It is equally important for us to look through the lens of our applicants and associates to identify their individual needs. As such, we want to share the following: We are committed to our core value of meritocracy and supporting our associates in growing within their role Office setting with traditional Monday – Friday hours. Either 8am-5pm or 9am-6pm shift. 40 hours a week. In person position with some work from home flexibility Must be able to work at a rapid pace for long periods of time (typically no longer than 8 hours) Sitting for extended periods of time (typically no longer than 8 hours) When completing certain tasks, an associate may need to be able to grasp, push, pull, lift, bend, raise and hold hands and arms overhead. Benefits: In addition to your financial compensation, we also offer a generous benefits package that includes insurance, 401k, an associate stock purchase program, paid time off, associate banking perks. For more information about the benefits offered click here. If this is what you believe in, then you’re definitely right for us. Consider making an investment in us, so that we may invest in you and your bright future. #J-18808-Ljbffr Bankmw