Assistant Front Office Manager

Job Description

Job Description

The Charlie Hotel

Centrally located in West Hollywood, CA, The Charlie Hotel is looking for customer-centric professional to join our team. If your genuine warmth and helpful nature enable you to rise to every occasion, and solving problems is your second nature, this may be the perfect opportunity for you!

The opportunity

As a Front Desk Assistant Manager, you will be responsible for providing the highest level of service possible in an efficient, courteous and professional manner. The ideal candidate will be a positive, upbeat professional with exceptional communication and customer service skills, and whose primary goal is to deliver total guest satisfaction.

REQUIREMENTS:

ROOM MASTER PMS experience strongly preferred!

High School Diploma

Strong computer skills.

Professional & friendly demeanor.

Multilingual skills is a plus.

Ability to handle and resolve stressful situations in a calm, professional manner.

Must possess the ability to communicate clearly and directly with guests using a positive, clear speaking voice.

Must be flexible to work a varied schedule that includes nights, weekends, and holidays.

Must be available to answer manager's phone after-hours.

Must understand the value of working in a team but be able to work and think independently with minimal supervision.

Previous hotel experience is a must.

Applicants must be capable of performing demanding physical tasks daily in a multi-story property without elevator access. This role requires the ability to continuously traverse multiple flights of stairs while manually lifting and carrying guest luggage and operational items weighing up to 50 lbs. Candidates must also have the physical range of motion to perform repetitive bending, pulling, and overhead reaching, including manually operating heavy overhead garage doors to access storage. All essential physical functions must be performable with or without a reasonable accommodation.

Essential Functions and Responsibilities Include but are not limited to:

• Checking guests in and out of the hotel in an efficient, courteous and professional manner
• Communicating with all departments regarding in house VIPs and any special requests/needs
• Interacting with hotel staff in a professional manner, assisting other departments with necessary information
• Promptly answering the telephone and assisting guests with any questions, directions, recommendations etc.
• Responsible for all front desk duties during scheduled shift
• Proficient in all guest service systems and processes
• Managing and resolving guest concerns
• Listening and responding to guest inquiries using a positive and helpful tone
• Maintaining an up to date working knowledge of all The Charlie Hotel SOPs
• Completing delegated projects
• Must be available after hours for on-call (the days working)
• Perform other duties as assigned, requested or deemed necessary by management.