Assistant Front Office Manager

Step into a leadership role at Oceana Santa Monica, the #1 hotel in Los Angeles, as voted by Travel + Leisure. Following a $35‑million transformation, our intimate, all‑suite, oceanfront hotel continues to set the standard for refined luxury and personalized service. We are seeking a driven, service‑minded Assistant Front Office Manager with luxury hotel experience to help lead our Front Office team and deliver unforgettable guest experiences. About the Role As Assistant Front Office Manager, you are a visible leader on the floor and a trusted partner to the Front Office Manager. You help oversee Front Desk and Guest Services operations while setting the tone for gracious service, operational excellence, and calm confidence, especially in moments that matter most to our guests. What You Will Do Support daily Front Office and Guest Services operations in a luxury boutique hotel Lead, coach, and inspire front‑line team members to deliver polished, personalized service Ensure seamless arrivals and departures, including VIP and repeat guests Actively resolve guest concerns with empathy, discretion, and professionalism Collaborate with hotel leadership to support revenue goals, staffing needs, and service initiatives Maintain brand standards related to service delivery, appearance, safety, and compliance Assist with scheduling, onboarding, training, and ongoing team development What You Bring Minimum 2 years of experience in Front Desk, Guest Services, or Concierge roles in a four‑ or five‑star hotel At least 1 year of supervisory or leadership experience A refined service style with a warm, personal approach Strong communication skills and professional presence The ability to balance gracious hospitality with operational discipline Comfort working in a fast‑paced, guest‑focused environment where details matter Schedule & Expectations Full‑time hospitality schedule based on operational needs, including weekends and holidays. Must maintain a professional, guest‑facing appearance in accordance with hotel dress and grooming standards. Benefits & Perks Competitive medical, dental, and vision benefits Basic life insurance 401(k) with auto‑enrollment after 60 days Paid time off, including vacation, sick leave and holidays New employees accrue 40 hours of vacation in the first year and earn 80 hours of paid sick leave per year. Eligible employees also receive holiday pay (if working) or paid holidays (if scheduled off) for six holidays each year. Why Oceana Hotel Oceana Santa Monica offers a boutique environment with hands‑on leadership, personalized service, and opportunities for professional growth through mentorship and excellence. If you take pride in delivering thoughtfully executed luxury hospitality, we invite you to apply. Qualifications Delivers exceptional guest care with integrity, professionalism, and a strong commitment to safety. Serves as a role model by demonstrating professionalism, accountability, reliability, and adherence to company standards. Possesses strong knowledge of local dining, entertainment, attractions, and events, with the ability to provide accurate directions and recommendations. Maintains dependable attendance and punctuality to meet operational needs. Communicates clearly and effectively, both verbally and in writing. Demonstrates respect, ownership, initiative, discretion, and follow‑through in all responsibilities. Exhibits strong organizational, time‑management, and attention‑to‑detail skills with the ability to meet goals and deadlines. Thrives in a fast‑paced, luxury hospitality environment. Education and Experience High school diploma or GED required, or equivalent hospitality experience; hospitality or hotel management degree or certification preferred. Experience with property management systems required; Hilton systems (OnQ, R&I, GRO) strongly preferred. Minimum of two years of Front Desk, Guest Services, or Concierge experience in a four‑ or five‑star hotel environment, including at least one year in a supervisory or leadership role. Physical Requirements Work Schedule: Full‑time; hours and days determined by business and operational needs. Travel: None. FLSA Status: Exempt. Ability to perform the essential functions of the position, with or without reasonable accommodation, in accordance with applicable law. Frequently lifts and carries items up to 10 pounds; occasionally lifts up to 20 pounds. Requires manual dexterity, visual acuity, and coordination sufficient to safely operate tools, equipment, and computer systems. Ability to stand for extended periods and move throughout the property, including walking, climbing stairs, bending, kneeling, or stooping as required to perform essential job duties. Hotel Oceana Santa Monica is an Equal Opportunity Employer. We will consider all qualified applicants, including those with criminal histories, for employment in a manner consistent with applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. #J-18808-Ljbffr Jrk Residential Group