Lead Medical Assistant

POSITION SUMMARY:

The Lead Medical Assistant is responsible for supervision of Medical Assistants at the site, facilitating patient access and provides the necessary supports through primary care to uphold the health center mission by assuring that patients receive health care that is competent, caring, and meets with a high degree of satisfaction.


ESSENTIAL DUTIES & RESPONSIBILITIES:

1. Supervises Medical Assistants
   1. Collaborate define job responsibilities and oversees work assignments and scheduling for Medical Assistants
   2. Recruits, orients, develops and evaluates Medical Assistants
   3. Handles performance issues and participates in feedback with staff members, including performance evaluations, discipline and commendations.
2. Proactively manage patient flow in primary care to ensure patients are scheduled according to the scheduling protocol in collaboration with the Practice Manager and Lead PSR as needed.
3. Partner with NP/MA team to expedite the primary care delivery workflow.
   1. Review daily schedule to optimize appointment scheduling, patient flow, Responsible Provider consistency, and correct any template errors.
4. Assist with clinic scheduling problem solving, patient wait times, and other areas of concern to increase efficient and quality services.
5. Screen patients for acuity by phone and in person; collaborate with Clinical Nurse to triage patients with complex needs.
6. Work with MAs to ensure completion of requests for referrals and refills in a timely manner.
7. Collaborate with the Clinical RN regarding medication refill requests.
8. Assign NP and MA daily pairings
9. Ensure huddle reports are printed out and made available to PC staff every morning for the daily morning huddle.
10. Serve as VFC back up coordinator, demonstrated knowledge of VFC program

1. Report PAC scheduling errors/issues to Call Center Manager
2. Work with Primary Care leadership to ensure compliance with Quality Assurance program
3. Ensure laboratory protocols and quality controls are being followed
4. Demonstrate knowledge of infection control and OSHA requirements, collaborate with Compliance to ensure staff are trained and correct procedures are followed in case of bloodborne pathogen exposure
5. Assist in resolving registration/tablet questions/issues
6. Assist with patient complaints, rapid response and incident reporting
7. Oversee document management in the back office (scanning/faxing)
8. Coordinate the inventory, ordering, and supply of stock maintenance supplies.
9. Provide sick/vacation leave back up for medical assistants, and other clinic support staff when no other resources are available.

EXPERIENCE AND REQUIREMENTS:
Candidates should possess a diverse range of skills and experience including but not limited to:

Required Education and Experience

• • At least 5 years of experience working as a Medical Assistant
  • 1-2 years management experience preferred
  • High School Diploma/GED
  • Current Certification in Commonwealth of PA
  • Experience working within a community-based health center preferred

Required Skills and Abilities

• Exemplary organizational skills and ability to prioritize
• Highly responsible and reliable as well as courteous
• Unconditional ability to maintain patient confidentiality
• Ability to function as a team member
• Computer Competency with Word Processing
• Experience working with an Electronic Medical Record system
• Attendance and punctuality are necessary.
• Ability to work well with a multidisciplinary team.
• Ability to solve problems and be self-motivated.
• Must have a commitment to excellence and high standards.
• Must have excellent written and oral skills, strong organizational, problem-solving, and analytical skills.
• Must have the ability to multitask, manage priorities, and workflow.
• Required to have versatility, flexibility and a willingness to work within constantly changing priorities with enthusiasm and have acute attention to detail.
• Able to operate computer software with training.
• Expected to have strong interpersonal skills and have the ability to understand and follow written/verbal instructions.
• Able to work independently and be self-directed with tasks.
• Required to have the ability to deal effectively with stakeholders at all organizational levels and with external customers.
• Ability to build and maintain positive and professional relationships based on respect, trust, and safety.
• Ability to create a space for staff and those we serve to feel physically and emotionally safe.
• Ability to support individuals on their paths to recovery and healing and resist re-traumatization of staff and patients.
• Demonstrate exemplary problem-solving, communication, interpersonal, and conflict resolution skills.
• Ability to work effectively as a team member

Other Requirements

• Ability to pass required background screenings
• Required Immunizations: Hep B Vaccination and TB/PPD Test
• Optional Immunizations: COVID Vaccination and Flu Vaccination
• Current valid CPR Certification required
• Maintain current valid applicable position credentials
• Must be willing to work on-site

Lifting Requirements

LIGHT - Exerting up to 20 pounds of force frequently, and/or negligible amount of force constantly to move objects. The use of arm and/or leg control requires force greater than sedentary, but worker still sits majority of time.

Physical Requirement

• Stand or Sit (stationary position)
• Walk
• Use hands or fingers to handle or feel (operate, activate, prepare, inspect, position)
• Climb (stairs/ladders)
• Talk/Hear (communicate, converse, convey, express/exchange information)
• See (detect, identify, recognize, inspect, assess)
• Pushing or Pulling
• Repetitive Motion
• Reaching (high or low)
• Kneel, Stoop, Crouch or Crawl (position self, move)

EQUAL OPPORTUNITY EMPLOYER:

Equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, and veteran or disability status.

VISA SPONSORSHIP:

FPCSN does not provide Visa Sponsorship. All candidates must be US Citizens and/or authorized to work in the United States without Sponsorship.

ORGANIZATIONAL COMMITMENT:

FPCSN is committed to maintaining a professional and welcoming environment for all staff and patients. We support continuous learning and team development that enhances cultural understanding, service excellence, and workplace collaboration.