Clinical Scheduling Specialist

Job Description

Job Description

Hiring for a Clinical Scheduling Specialist for a healthcare facility in Boston, MA

On Brookline Ave - no parking available (public transit is best option)

Schedule:  Monday through Friday 8:00am-4:30pm or 8:30am-5pm

• employees will need to be onsite 5 days during training (Training is 3 weeks)
• will be reduced to 4 days on-site/1 day remote after training (designated by manager)
• Manager will initiate further reductions to 3 days onsite/2 days remote based on meeting performance expectations

Pay: $24-28/hour (based on experience)

• Smaller group, only 2 schedulers and will be working directly with their nursing team as well as the mid-level providers 
• Scheduling ~15 patients/day 
• Strong preference of someone with a strong healthcare admin background and Epic experience - would love someone who can jump right in
• Will also consider a new grad background if they have a healthcare related degree and a passion for the field 
• Keys: Organization, multi-tasking, compassion 

Overview
This position is responsible for all aspects of established patient scheduling in accordance with department scheduling guidelines. Provides superior customer service to all patients, family members, physicians and staff at all times in accordance with the company Customer Service Standards. Assigned to work with a clinical practitioner group consisting of physicians, physician’s assistants, program nurses and nurse practitioners and other care providers, the individual in this position will play a critical role in facilitating all aspects of patient care.

• Under the direction of the scheduling operations management team, provides appointment scheduling ranging in complexity from one physician appointment to multiple care provider appointments in accordance with department scheduling guidelines for existing patients
• Obtains detailed clinical information face-to-face, by telephone or electronically
• May provide basic information regarding the need for insurance referral(s)
• Provides general disease or program-specific information to callers/patients within the scope of knowledge and authority
• Performs independent patient and outside provider call triaging and assists in directing patient flow
• Serves as a liaison between patient/family/provider
• Resolves issues directly or ensures appropriate management of call by others
• Recognizes emergencies and appropriately responses using standard operating procedures and critical thinking skills
• May be responsible for scheduling numerous complex research protocols, involving extensive interaction with those associated with in-house studies, grant-funded studies and industry-sponsored clinical trials
• Carries out specific processes in the patient scheduling systems so that correct special billing and revenue processes function properly
• Requires clinical, operational and regulatory knowledge of the standard of care or clinical trial protocol for the patient population coordinated
• Participates in training for new hires
• Prepares, open, and close provider schedules and handles daily schedule changes
• Conduct slide submission as needed
• Other duties and responsibilities as assigned

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: 

• Ability to multi-task and function as an integral member of the team
• Excellent verbal and written communication skills required
• Excellent computer, customer service, problem solving, and organizational skills required

MINIMUM JOB QUALIFICATIONS:

• Preference of college degree in a healthcare related field 
• 2+ years of healthcare administration experience highly preferred 
• Epic experience highly preferred 

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