Transportation Coordinator

Job Description

Job Description

Transportation CoordinatorCoordinate Service. Support Drivers. Keep the City Moving.Join the Team at zTrip

zTrip, one of North America's leading transportation providers, is seeking a reliable, organized, and service-oriented Transportation Coordinator to join our operations team. In this key role, you'll help manage daily transportation activities, communicate with drivers, and ensure passengers receive safe, efficient, and dependable service.

If you're a strong communicator who excels at multitasking, problem-solving, and working in a fast-paced environment, this is a great opportunity to build a rewarding career in the transportation industry.

• Competitive pay
• Medical, Dental, Vision, and Life Insurance
• Paid Time Off (PTO) and Holiday Pay
• 401(k) with Company Match
• Career advancement opportunities
• Stable, year-round employment
• Supportive and team-oriented work environment

Schedule: Monday-Friday, 8:00 AM-5:00 PM

• Assign and coordinate passenger trips to drivers to ensure efficient service delivery
• Monitor daily transportation activity and make real-time adjustments as needed
• Communicate trip assignments, schedule updates, and operational information to drivers
• Help maintain on-time pickups and drop-offs while meeting company service standards
• Respond promptly to service changes, driver requests, and customer needs
• Support efficient fleet utilization and operational performance

• Serve as a central communication point between drivers, passengers, and management
• Provide drivers with trip details, route support, and operational assistance
• Handle customer inquiries professionally and efficiently
• Assist in resolving service concerns and transportation-related issues
• Deliver exceptional customer service through clear communication and timely follow-up

• Maintain accurate transportation records, trip details, and operational documentation
• Monitor service performance and daily activity reports
• Assist with reporting, data entry, and operational tracking
• Work closely with management and team members to support daily operational goals
• Identify opportunities to improve service efficiency and customer satisfaction

• High School Diploma or GED required
• Previous experience in transportation, dispatching, scheduling, logistics, customer service, call center operations, or a related field preferred
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Ability to stay calm and effective in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Proficiency with Microsoft Office, including Outlook, Word, and Excel
• Experience with transportation management systems, routing software, or fleet operations is a plus

• Join one of North America's largest transportation networks
• Play a critical role in supporting drivers and serving passengers
• Work in a dynamic environment where every day is different
• Be part of a company committed to customer satisfaction and operational excellence
• Enjoy long-term career stability and professional growth opportunities
• Make a direct impact on the quality and reliability of transportation services in your community

If you're ready to use your coordination, communication, and customer service skills to help keep transportation running smoothly, apply today to join zTrip as a Transportation Coordinator . Help support our drivers, serve our passengers, and contribute to the success of our daily operations.