Delivery Associate

Responsibilities Manage a pipeline of assigned deliveries through regular communication with Sales Specialists to align on delivery readiness Conduct pre‑delivery conversations with customers to confirm delivery details and set clear expectations Guide customers through the key features and functions of their Lucid vehicle and tailor the experience to their needs, whether at a delivery center, virtually, or an offsite location Conduct post‑delivery conversations with customers to address any questions that may arise after the day of delivery Manage a pipeline of lease‑end customers to schedule grounding of their vehicle upon lease maturation, and schedule appointments to ensure timely return of vehicles Conduct lease‑end vehicle intake appointments Represent Lucid by articulating our technological, design, and quality advantages over competitors to benefit the customer’s purchasing decision Utilize Salesforce to document essential details such as inbound/outbound activity, information during the delivery ceremony, and delivery specifications Show a commitment to refining and adapting your approach to continuously enhance the customer experience, using feedback and customer delivery outcomes as guideposts Manage vehicle readiness for all customer deliveries in your pipeline, including final quality check prior to vehicle handoff Prep and stage vehicles in delivery area prior to customer appointments Accurately complete required paperwork and collect necessary documents to finalize delivery or complete grounding of a lease return Book and track final mile transport as necessary, coordinating with the customer and carrier Assist with daily operations as needed Qualifications 2‑5 years of customer‑facing professional experience Excellent interpersonal and organizational skills with the ability to relentlessly prioritize and problem‑solve Comfortable navigating ambiguity Experience in a luxury retail or hospitality environment preferred Comfort with using Salesforce or equivalent CRM system A bachelor’s degree or equivalent experience in business, sales, or related discipline Ability to engage with all customers and members of the Lucid community in an authentic and courteous manner Demonstrates a passion and enthusiasm for Lucid products and technological advances Ability to gauge customer’s requirements and interests to deliver a personalized and relevant interaction Possesses strong relating skills including strong oral and written communication, empathy, and active listening ability Ability to continually refine and adjust engagement approach to improve customer experiences through feedback and review of customer delivery outcomes Ability to prioritize and schedule tasks independently that places the delivery experience at the center of their decision making Takes ownership and responsibility for studio assets, including high‑value Lucid customer vehicles Demonstrates a passion for electric vehicles and premium vehicle markets Is responsible for introducing our customers to their vehicle and creating a memorable orientation experience Manages and overcomes customer feedback in a cordial and calm manner Acts with urgency and champions excellence in all company objectives Available to work weekends, evenings, nights, and holidays as needed Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a driver’s license for a minimum of 3 years and successfully complete Lucid Training upon hire Deliveries may occur both in Lucid facilities or at a remote location, so both local and overnight travel will be required on occasion Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation Compensation & Benefits Base Pay Range (hourly): $26–$36 USD Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a 401(k) retirement plan. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans. Equal Opportunity At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations. Accessibility Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact View email address on click.appcast.io. Candidate Data Privacy By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice. Recruitment Agencies Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes. #J-18808-Ljbffr