Front Desk Representative

Job Description

The Front Office Assistant is responsible for assisting Physician's in providing good customer service and direction to all patients office. This ensures quality health care and patient satisfaction to meet the needs of patient care within the Physician's office. This position has contact with adolescent patients through geriatric patients.


Who We Are:

People are our passion and purpose. Conemaugh Health System, of Duke LifePoint Healthcare, is the largest healthcare provider in west central Pennsylvania, serving over a half-million patients each year through the Conemaugh Physician Group and Medical Staff, a network of hospitals, specialty clinics and patient focused programs. Conemaugh Health System employs over 5,000 clinical and non-clinical staff, and over 450 physicians committed to providing the ideal patient experience.

Where We Are:

The city of Johnstown is home to high-performing schools and safe, affordable neighborhoods that make working, living, and raising a family special. There are many opportunities for educational advancement including the University of Pittsburgh at Johnstown, Saint Francis University, and Mount Aloysius College.

Why Choose Us:

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off / Extended Illness Bank package for full-time employees
• Employee Assistance Program - mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• Professional Development and Growth Opportunities
• And much more...

Essential Responsibilities:

Answers phones, displaying a pleasant demeanor and employing organizational standards.

Schedules patient appointments per provider routine.

Updates demographic/insurance information at each visit.

Performs patient check in and check out processes.

Responsible for obtaining ABN information so visits can be billed appropriately.

Ensures patients get any needed orders when checking out/ schedules as needed.

Collects co-payments at time of service and accurately post payments to patient account


Completes the End of day process per DLP Conemaugh Physician Practices Revenue Cycle Guidelines following DLP Conemaugh Physician Practices Segregation of Duties policy.

Works front desk queues.

Scans documents to the patient's chart.

Completes/ faxes forms, obtain provider signatures.

Controls Drug Representative Traffic flow.

Orients new staff as assigned.

Travels to satellite locations.

Job Qualifications:
Education:
Required: High School Diploma.

Preferred: Certification of Medical Secretary, Medical Office Assistant or Medical Office Technician, knowledge of ICD-10/CPT coding, medical terminology.

Experience:
Preferred : Experience working in the medical field either in a Physician's office, clinic, comparable related medical setting.

Certification/Licensure/Registration:

Preferred: Certification of a Medical Secretary, MOA or MOT; CPR certification.

EEOC Statement:

Conemaugh Health System is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.

Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran

About Us

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.

About the Team

We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.