Account Manager - Expedited - Days

The Expedited Account Manager is responsible for overseeing the daily operations of drivers within the Expedited operations department, ensuring that deliveries and transportation activities run smoothly and efficiently. This role involves managing driver performance, ensuring safety compliance, and providing support for drivers in the field while collaborating with other departments to meet operational goals.

Schedule Options: 4x4. 5x5, or 7x7 from 6:00am -6:00pm
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• Creates and maintains strong business partnerships with all Expedited drivers
• Communicate with drivers daily
• Promptly answer phone calls, emails, and messages
• Displays an expert level knowledge of Hours of Service Serves
• Track drivers in a slip seat to ensure on-time services
• Manages a fleet of trucks to ensure Expedited equipment is getting the maintenance they require to stay in service
• Updates the Expedited driver schedule accordingly and accurately to maximize productivity of the fleet.
• Responsible for optimizing performance of assigned drivers including on-time pickup and delivery performance, Hours of Service (HOS) compliance, driver availability and scheduling preferences.
• Identifies and books freight within the Hirschbach network to ensure Expedited trucks run full
• Plans freight on Expedited equipment for maximum utilization and profitability.
• Pre-plans freight that allows for on time pick-up and delivery.
• Manages Expedited trailer pools
• Create timely and accurate Pre-T-calls
• Confirms T-Called loads that ran on Expedited are planned for on time delivery.
• Creates plans of action (POA) to increase lane profitability and service percentages. Updates POAs with concerns/delays
• Builds and maintains professional and positive relationships operations team members.
• Coach drivers to identify opportunities for improvement and actively provides training/coaching needed to assist drivers in reaching their highest potential and performance.
• Collaborate with the Safety department to ensure drivers are following all policies and are coached effectively to meet organizational company standards.
• Proactively identify issues that may occur with driver pay by working closely with the Expedited Team lead and Driver Payroll.
• Attends meetings related to Expedited and occasionally travels to visit terminal locations.
• Other duties as assigned include proactively assisting others in achieving the organization’s objectives.

Talent Requirements:

• High school diploma or equivalent in education,paired with relevant professional experience.
• Bachelor's Degree in Transportation/Logistics/Supply Chain, or a related field is preferred.
• Ability to process information with high levels of accuracy and energy.
• Ability to multi-task and prioritize workload
• Computer proficiency and ability to navigate between multiple programs.
• Demonstrates an "All In to Win" attitude and performances 
• Displays self-motivation and a strong desire to learn within an unpredictable and demanding environment.

Pay & Benefits:  

• Opportunities to earn bonus incentives!
• Full comprehensive benefits plan, includes medical, dental, vision, company paid disability and life insurance, and more voluntary elections!
• 120 hours of PTO on your first day!
• 160 hours of work from home after 6 months! 
• 401(K)

Company Overview
Founded in 1935, Hirschbach Motor Lines has built a sterling reputation for delivering time and temperature-sensitive freight across 48 states. Today, the organization generates $1+ billion in revenue and has become the 2nd largest refrigerated carrier in North America with company headquarters in Dubuque, Iowa. Hirschbach strives to provide the highest level of service in the industry, offering a breadth of services including Dedicated, Over the Road, Expedited, Entertainment, and Logistics Solutions.

With a tenured history and vision for the future, our company culture drives us to be the best in the business, grounded in our All In To Win values. One key to trust is having a pool of talent and resources who are exceptionally competent, capable, and passionate for serving results to our customers.